B2B Support Specialist

B2B Support Specialist (12-Month Contract | Fully Remote | Flexible Schedule)

Remote (U.S. only -- any time zone) | 40 hrs/week | 6/1/26 -- 5/31/27

Fully remote contract supporting a well-known global retail/apparel client and their B2B wholesale platform across multiple brands.

This role focuses on day-to-day operations tied to order processing, user access, and data accuracy within a high-volume system.

Why this role

• 100% remote + flexible schedule (8-hour day)
• 12-month contract with steady workload
• Exposure to large-scale retail operations and systems

What you'll do

• Support daily B2B platform operations across multiple brands
• Manage user access, permissions, and account setup
• Troubleshoot order, shipment, invoicing, and system issues
• Monitor and reconcile data flows and order processing into SAP
• Run reports and resolve data discrepancies
• Assist with system testing, releases, and workflow support

Excel expertise required (core to the role)

• VLOOKUP / XLOOKUP
• Pivot tables + data reconciliation
• Analyzing large datasets and identifying discrepancies
• Heavy day-to-day reporting and validation work

What you bring

• 1+ year in B2B support, operations, or similar
• Strong Excel skills (required)
• Experience troubleshooting systems/data issues
• Detail-oriented, organized, and able to manage multiple priorities
• SAP or Smartsheet experience is a plus

Compensation

• Up to $18.50/hour