Cisco Webex CCE Engineer

Duration: 6 Months

Location: Woodland Hills, CA ONSITE preferred/Open to Remote in US West Coast

Role Overview

We are looking for candidates with strong experience in migrating contact center applications from Cisco On-Premise to Cisco Webex Contact Center Enterprise (WXCCE). The candidate should be capable of identifying bottlenecks, troubleshooting migrated systems, and remediating faulty call flows. The associate will work directly with customers.

Key Responsibilities

Perform migration of contact center IVR systems from Cisco On-Prem to Cisco Webex Contact Center Enterprise (WCCE)
Analyze and troubleshoot issues in migrated environments
Identify system bottlenecks and provide remediation
Inspect and resolve faulty call flows
Work directly with customers to support migration and remediation activities
Handle GDF integration issues remediation

Required Experience

10 years of overall IT experience
Minimum 5 years of experience in Cisco platforms

Required Skills & Expertise

Strong experience with Cisco platform
Hands-on experience with:
- SIP Trunks
- WXCC (Webex Contact Center)
- CUCM SME (Cisco Unified Communications Manager Session Management Edition)
- AudioCodes SBCs

Technical Skill Category

IT
CNS Voice
Network -- Cisco

Scope of Engagement

Remediation and migration of contact center IVR systems from Cisco On-Prem to Cisco Webex Contact Center Enterprise (WCCE) in a Time & Material (T&M) model.

Cisco Voice / Webex CC Engineer

Job summary

Work model