About Attune
At Attune, we're revolutionizing small business insurance. We streamline the process for business owners who are often overwhelmed by complex applications and lengthy timelines. By leveraging data, technology, and automation, we offer more relevant and transparent policies in minutes, not months. We're committed to accuracy, speed, and simplicity, pushing the insurance industry into the future.
Our mission and team are growing! We pride ourselves on a diverse, curious, and motivated team, earning accolades on numerous workplace awards lists. Attune is dedicated to fostering an environment where talented individuals can shape the future of the insurance industry.
General Purpose
Utilize underwriting expertise, communication, and problem-solving skills to deliver a premier customer experience. Ensure workers' compensation insurance policies are underwritten profitably, fairly, and accurately.
Essential Duties & Responsibilities
Product Expertise
- Apply comprehensive Workers Compensation knowledge to review applications and policies.
- Ensure accurate classification and pricing of exposures, adhering to state rules (NCCI or independent bureau states) and statutes.
- Maintain up-to-date knowledge of Workers Compensation Insurance industry trends, regulations, and best practices.
Customer & Agent Advocate
- Educate and guide customers and agents through workers' compensation insurance complexities, ensuring policy accuracy and understanding.
- Collaborate with agents to identify and implement growth opportunities.
Innovator
- Partner with cross-functional teams to identify and communicate customer pain points, driving solutions that reduce costs and enhance customer satisfaction, aligning with our philosophy of a seamless agent experience.
- Contribute to the continuous improvement of internal processes, emphasizing Lean methodology.
Decision Scientist
- Employ data analytics and pricing tools for accurate workers' compensation policy pricing and to derive actionable customer insights.
- Review applications and policies using workers' compensation knowledge, ensuring correct exposure classification and pricing in accordance with NCCI rules and state statutes.
Sales Executive
- Drive new business growth by building strong relationships with partners, customers, and agents through effective sales techniques and guidance throughout the sales process.
Additional Duties
- Participate in MGA launch activities to ensure profitable growth and a smooth transition.
- Engage in customer worksite visits, agency visits, and other key business meetings.
- Serve as a trusted underwriting expert on organizational projects and committees.
- Perform other assigned duties as needed.
Minimum Qualifications
- Two or more years of previous customer-facing experience.
- Comfort operating in a sales environment.
- Bilingual abilities are a plus.
- Five or more years of workers' compensation underwriting experience required.
Competencies
- Interactive Communication: Clearly and credibly communicate complex issues to diverse audiences, overcoming resistance and gaining support for ideas.
- Strategic Thinking: Systematically solve problems, anticipate customer needs, and collaborate on solutions for complex challenges.
- Impact and Influence: Effectively negotiate with customers and agents using rational and emotional appeals.
- Initiative: Demonstrate a relentless drive to achieve results and go the extra mile.
- Customer Focus: Show genuine care for customers, empathize with diverse backgrounds, and maintain a positive, solution-oriented mindset.
- Expertise: Independently manage complex underwriting scenarios and key stakeholder relationships.
- Developing Others: Provide enthusiastic mentorship to team members aiming to enhance their underwriting expertise.
What We Offer
- Flexible Paid Time Off (PTO)
- Generous parental and caregiver leave
- 401K matching contributions
- Excellent medical, dental, and vision insurance plans
- Remote-first work culture
- Annual $1,000 tuition reimbursement stipend
- And more!