Bilingual Customer Service & Technical Support Representative (Spanish & English)

Bilingual Customer Service & Technical Support Representative (Spanish/English)

Remote -- NY -- prefer near Plainview, NY or near Ocala, FL

$17 - 18/hour overtime | 24/7 operation

We're recruiting on behalf of an IT implementation company's new Call Center for FLUENT Spanish/English Customer Service & Technical Support Representatives. This is a fully remote role supporting a 365-day, 24/7 call center.

Recent Computer Science, IT, or related grads are strongly encouraged to apply.

What You'll Do

• Provide excellent customer service via phone and chat in Spanish and English
• Greet customers, verify accounts, listen carefully, and show empathy
• Troubleshoot internet, Wi-Fi, and basic device issues (Level 1--2 support)
• Use tools such as Freshdesk, Sonar CRM and other internal systems
• Document all interactions accurately and follow procedures/SLAs
• Escalate complex issues to senior technicians when needed

What You Bring

• Fluent Spanish & English (spoken and written)
• 1 year of customer service experience (call center/help desk preferred)
• Comfortable with basic technical troubleshooting (internet/Wi-Fi/devices)
• Strong typing and multitasking skills (navigate multiple systems while assisting customers)
• Professional, patient, and calm with upset or frustrated customers
• Willing to work overnights, weekends, and rotating schedules in a 24/7 environment
• Must live in NY State or Florida (prefer close to Plainview, NY or Ocala, FL area)
• Reliable wired internet and a quiet, distraction-free workspace

Pay & Schedule

• Pay: $17--18 per hour, depending on experience
• Overtime available
• Paid training
• Open Positions (2):

1. Position 1 -- Confirmed Schedule:

   • Saturday through Wednesday, 2:00 PM -- 11:00 PM

2. Position 2 -- Anticipated Schedule (pending final client approval):

   • Friday through Sunday, plus 2 weekdays (Monday--Thursday)
   • Hours: either 2:00 PM -- 11:00 PM or 3:00 PM -- 12:00 AM

• Breaks: Two 15-minute breaks and one 30-minute meal break per shift (per company schedule)
• Flexibility: Ability to cover other shifts as needed

Why Apply?

• Remote work with a customer-focused, remote-friendly team
• Opportunity to build both customer service and technical support skills
• Supportive team environment

If you're a bilingual Spanish/English customer service professional who enjoys helping people and solving tech issues, we'd love to hear from you. Apply today!