[Remote] Senior Site Reliability Engineer II

About Braze

Braze is a leading customer engagement platform that empowers brands to deliver exceptional customer experiences.

About the Role

The Senior Site Reliability Engineer II will ensure the reliability and uptime of internal services and platforms while collaborating with engineering teams to enhance infrastructure and automation processes. This is a remote position open to candidates in the USA.

Responsibilities

Partner with Braze's engineering teams on:

• Architecting products to effectively utilize infrastructure platforms in a scalable, reliable manner
• Debugging reliability and scalability issues across all stack layers, including the products built using our infrastructure platforms
• Making monitoring and alerting alerts on symptoms and not on outages
• Ensuring that Braze meets our strict enterprise-grade SLAs with customers

Develop Braze's internal platform infrastructure:

• Create Infrastructure as code using Chef, Terraform, and Kubernetes
• Develop deployment pipelines for applications in multiple languages using Docker, Kubernetes, etc
• Provide centralized/common tooling, services, and automation frameworks that are critical for scaling operations, capacity management, reducing operational pain, and improving the day-to-day workflow of Braze's engineering teams

Manage incidents:

• Be on a PagerDuty rotation to respond to availability incidents and provide support for other engineers
• Use your on-call shift to prevent incidents from ever happening
• Retrospect everything that happens to turn lessons into system improvements/changes, automation, etc

Skills

• 5+ years of experience as a Software, DevOps, or Site Reliability Engineer
• Systems thinking: understanding interfaces, boundaries, edge cases, failure modes, behaviors, and specific implementations
• Strong urge to collaborate, document, and deliver quickly
• Experience collaborating across global remote teams, often working asynchronously
• Ability to document everything to avoid redundant learning or planning
• Enthusiasm for delighting customers (internal and external) by delivering fast
• Proactive attitude towards identifying and fixing issues
• Desire to solve everyday challenges facing software engineers and automate their toil away
• Excellent ability to manage multiple tasks and expectations simultaneously
• Proficiency in Linux and Unix Shell
• Strong programming skills - Ruby and/or Go preferred
• Experience with Docker, Kubernetes, Terraform, or similar IaC technologies
• Experience with MongoDB, Redis, Kafka, Postgres, or similar data technologies

Benefits

• Competitive compensation that may include equity
• Retirement and Employee Stock Purchase Plans
• Flexible paid time off
• Comprehensive benefit plans covering medical, dental, vision, life, and disability
• Family services that include fertility benefits and equal paid parental leave
• Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
• A curated in-office employee experience, designed to foster community, team connections, and innovation
• Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching
• Employee Resource Groups that provide supportive communities within Braze
• Collaborative, transparent, and fun culture recognized as a Great Place to Work®

Company Overview

Braze is a customer engagement platform that enables customer-centric interactions between brands and consumers. Founded in 2011, Braze is headquartered in New York, New York, USA, with a workforce of 1001-5000 employees. Website: https://www.braze.com.

Company H1B Sponsorship

Braze has a track record of offering H1B sponsorships, with 3 in 2026, 16 in 2025, 10 in 2024, 5 in 2023, 16 in 2022, 6 in 2021, 4 in 2020. Please note that this does not guarantee sponsorship for this specific role.