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SRE & Incident Management Specialist

Job summary

Spain

Work model

Hybrid · 3 days home
2 weeks ago
Job description

About CONVOTIS Iberia

CONVOTIS Iberia, formerly Teralco Group since 2002, is dedicated to enhancing business performance and efficiency through innovative technology. With over 20 years of experience, we empower companies with cutting-edge technological solutions. At CONVOTIS Group, your contributions matter, your voice is heard in decision-making, and you choose your professional development path.

A Day at CONVOTIS Iberia

Enjoy the flexibility to set your own work hours and choose your work location (office or remote). Personal time can be easily compensated. We provide comprehensive medical insurance for your peace of mind.

Participate in regular office events like free beer days and game festivals, as well as biannual recreational and outdoor activities, including padel. You can take vacations whenever you wish, always supported by a great team that values closeness.

We are invested in your career growth, offering a broad and varied professional path, covering certifications, and providing English classes and training. We encourage and support transitions to new technologies, with training options tailored to your choices. This is all part of our philosophy and what we call #CONVOTISLife.

Role Description, Responsibilities, and Requirements

Description

Are you passionate about the stability of large-scale systems and adept at managing critical situations? We are seeking an SRE / DevOps Engineer with a hybrid focus: a technical expert in Google Cloud and a natural leader in critical incident management (Primary Incident Manager). In this role, you will not only automate infrastructure but also ensure service resilience and lead problem resolution during high-pressure moments.

Key Responsibilities

1. SRE & Infrastructure (70%)
  • Ecosystem Management: Administer and optimize production environments in Linux.
  • IaC & Automation: Design and maintain infrastructure as code using Terraform.
  • Containers & Orchestration: Deploy and scale services using Docker/Podman and Kubernetes.
  • Software Lifecycle: Operate and enhance CI/CD pipelines with GitHub Actions.
  • Observability: Configure advanced monitoring, logging, and alerting in Datadog.
  • Security: Integrate cloud security tools, specifically working with Google SecOps (formerly Chronicle).
  • Tooling Automation: Create scripts (Python, Bash) and internal tools to eliminate repetitive manual tasks (toil).
2. Primary Incident Manager - PIM (30%)
  • Incident Commander: Serve as the single point of coordination during major production incidents.
  • War Room Leadership: Lead technical diagnostic sessions with multiple teams, preventing blockers and focusing on service restoration.
  • Strategic Communication: Translate technical chaos into clear, structured updates for stakeholders, reporting impact, scope, and ETAs.
  • Decision Making: Prioritize actions under pressure and execute timely escalations.
  • Post-Mortem Culture: Lead honest and constructive RCAs (Root Cause Analysis) to turn every incident into a real preventive improvement.

What We're Looking For: Requirements

  • Solid experience in Linux system administration and networking (TCP/IP, DNS, Firewalls) in Cloud environments.
  • Expert proficiency in Google Cloud Platform (GCP), including Identity and Access Management (IAM).
  • Hands-on experience with Terraform and containerized environments.
  • Ability to program/script in Python or Bash.
  • Highly Desired: Previous experience with Google SecOps (Chronicle).
  • English C1: Ability to read complex technical documentation and participate fluently in international incident response calls.
  • Must be based in Spain with a valid work permit.

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Equal Employment Opportunity

CONVOTIS Iberia is committed to equal employment opportunities, fostering an inclusive and respectful environment for all individuals, regardless of race, nationality, ethnicity, skin color, religion, sex, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status.

In compliance with Royal Decree 1026/2024 and our commitment to diversity and inclusion, we establish clear criteria to ensure a selection and hiring process that prioritizes training and suitability for each position. We pay special attention to non-discrimination based on sexual orientation, gender identity, or gender expression.

At CONVOTIS Iberia, we believe diversity enriches our teams and drives us toward a more just, equitable, and inclusive future.