[Remote] Senior Software Engineer, Machine Learning (Commerce)

About the Role

Note: The job is a remote job and is open to candidates in USA. Discord is a platform used by over 200 million people for gaming and social interactions. They are seeking a Senior Machine Learning Engineer to join their Revenue ML team, focusing on building ML-powered systems for commerce discovery and personalization to enhance user engagement and drive revenue growth.

Responsibilities

• Architect and own the ML foundations for commerce discovery: user, item, and interaction embeddings that power personalized recommendations across shop surfaces (homepage, cart, post-purchase, wishlist, and more)
• Design and deploy scalable real-time recommendation and ranking systems that support a growing catalog of 1P and 3P items across heterogeneous game publisher inventories
• Build ML-powered marketing targeting systems that identify the right users for the right campaigns --- new buyer discounts, drop campaigns, weekly deals, and seasonal promotions --- driving conversion without conditioning users to wait for discounts
• Leverage Discord's unique social graph to build social commerce ML: gifting recipient prediction, group buying conversion modeling, and friend-group recommendations that differentiate Discord from traditional game storefronts
• Drive deep learning A/B testing infrastructure and model monitoring to translate experimentation results into actionable product decisions
• Partner closely with Shop, Game Commerce, Revenue Infra, ML Infra and Data Engineering teams to define ML requirements, surface integration points, and influence the commerce roadmap

Skills

• 4+ years of experience as a Machine Learning Engineer, with a track record of owning and shipping recommendation or personalization systems end-to-end
• Deep expertise in applied deep learning --- particularly embedding models, two-tower architectures, and retrieval/ranking systems for e-commerce or content recommendation
• Strong proficiency in Python and deep learning frameworks (PyTorch preferred)
• Experience building and operating real-time ML serving infrastructure at scale, including feature stores, model serving, and A/B testing frameworks
• Demonstrated ability to work in early-stage, high-ambiguity environments and build ML systems from the ground up, not just improve existing ones
• Experience translating ML evaluation metrics and experiment results into product roadmap decisions and business impact
• Strong cross-functional instincts --- you're comfortable partnering with product, engineering, data science, and business stakeholders to align on priorities and drive execution
• Experience applying graph ML or social network signals (social affinities, community behavior) to recommendation or personalization problems
• Familiarity with personalized marketing systems: lifecycle targeting, audience segmentation, and campaign optimization
• Familiarity with loyalty, rewards, or incentive programs

Benefits

• Equity
• Benefits

Company Overview

Discord is an online voice, video, and text communication platform designed for creating communities. It was founded in 2015, and is headquartered in San Francisco, California, USA, with a workforce of 501-1000 employees. Its website is https://discord.com.

• Company H1B Sponsorship
• Discord has a track record of offering H1B sponsorships, with 9 in 2026, 44 in 2025, 32 in 2024, 13 in 2023, 18 in 2022, 5 in 2021, 2 in 2020. Please note that this does not guarantee sponsorship for this specific role.