Job Summary
The Technology Software Engineer (Cloud Engineer) supports IT Infrastructure platforms and technologies hosted on-premises and in AWS Virtual Private Cloud. This role is responsible for Cloud Engineering and will provide technical cloud engineering subject matter expertise for multiple technology projects in support of the hosted cloud applications. This includes, enhancing and building tools to drive enhancements of cloud operations, crafting high-performance service solutions for enabling better cloud software-enabled operations, continuous deployment to build cloud technologies of the future, and building solution parity across platforms.
The Cloud Engineer is involved in the full technology life cycle of designing, configuring, developing, documenting, and testing solutions to meet business or technology requirements from an application reliability and cyber security hardening perspective. This includes developing, administering, and executing preventive maintenance programs, overseeing problem management, and performing root cause analysis and corrective action plans. Responsible for the day-to-day administration, technical support, troubleshooting, maintenance, upgrades, patching, performance, and overall health of a variety of cyber security tools within Microsoft Windows, Linux, and UNIX server environments. Strong understanding across Cloud and infrastructure components (server, storage, network, data, and applications), security best practices, and automation technologies to deliver end-to-end Cloud Infrastructure architectures and designs. The Cloud Engineer is responsible for creating reference architectures, best practices, and procedures.
Job Responsibilities
- Designing the cloud infrastructure, designing the cloud application architecture, and designing the cloud security architecture and ensuring project compliance with IT security policies, best practices, and branch standards.
- Working with IT staff and management, and cloud technology vendors to plan, design, build, implement, and support new and existing cloud hosting services.
- Building tools and automation to Client LI achieve better availability, scalability, latency, and efficiency.
- Monitoring production and development environments to build preventive measures to enable a fail-safe experience for our customers.
- Documenting and communicating clearly to architect and implement solutions.
- Working closely across teams and bridging the gap between product managers, architects, and implementing reliable, consistent solutions.
- Working with delivery teams on software improvements to achieve higher availability and lower mean time to discovery (MTTD).
- Working with the groups within IT and Cyber security for related Infrastructure projects and initiatives, including security policies for endpoint devices.
- Interfacing with other areas of IT for engineering and infrastructure support.
- Working within established configuration and change management policies to ensure awareness, approval, and success of changes made to the environment.
- Ensuring Quality Control and Assurance procedures are consistent with Infrastructure specifications, client requirements, and corporate policies.
- Performing reviews and/or Root Cause Analysis on production systems failures, formulating corrective action plans, ensuring corrective actions are implemented, and tracking their effectiveness.
- Requires working in a 24x7 environment with callout.
Job Specific Qualifications
Required Qualifications:
- Bachelor's degree in Information Technology, Computer Science, Engineering, Math, or related technical field.
- A minimum of 4 years of experience within the IT field or an industry with reliance on technical expertise.
- Demonstrated knowledge of Information Technology principles, including Infrastructure support, system administration, and application support and/or application development techniques.
- Excellent knowledge of cloud computing technologies, cloud service providers, and current cloud computing trends.
- Deep understanding of ALB, EC2, ECS, S3, and networking, including VPC and VPN configurations.
- Strong understanding of AWS security best practices, including VPC design, IAM roles, and policies.
- Strong working experience in developing Infrastructure as Code CloudFormation templates for Infrastructure automation.
- Ability to diagnose and resolve complex Infrastructure issues in mixed on-premises and AWS environment workloads.
- Experience in the identification and recommendation of top cloud architecture solutions to successfully meet the strategic needs of an organization.
- Experience working on multiple simultaneous IT projects throughout the entire life cycle.
- Experience managing technical projects, including conflict resolution, issue escalations, status reporting, and resource management.
- Knowledgeable of enterprise network infrastructure design concepts, such as:
- Client/server system architecture, routing, switching, security, remote access, proxy.
- Cloud hosting solutions and migration to cloud services.
- Demonstrated ability to troubleshoot and make recommendations using critical thinking, sound judgment, and decision-making processes and techniques in a fast-paced, mixed-technology environment.
- Demonstrated ability to create both technical and non-technical end-user documentation.
- Must be detail-oriented and demonstrate strong analytical and problem-solving skills.
- Must demonstrate strong interpersonal skills and the ability to work effectively with clients, leadership, and all levels of staff.
Desired Qualifications:
- Certification in Microsoft Azure Cloud and/or Amazon Web Services:
- Azure Administrator Associate, Azure Solutions Architect Expert, Azure Security Engineer
- AWS Solutions Architect, AWS DevOps Engineer, AWS SysOps Administrator
- 2+ years of public cloud experience (GCP, AWS, or OpenStack).
- Experience with Incident Management Process, SRE best practices, and continuous improvements.
- Ability to troubleshoot and make recommendations using critical thinking, sound judgment, and decision-making processes and techniques in a fast-paced, mixed-technology environment.
Minimum Years Of Experience: 4 years of experience