GA

SAP S/4HANA Service & Warranty Lead Automotive - Remote

Job summary

San Francisco

Work model

Fully remote
Only US
5 days ago
Job description

Role Name: SAP S/4HANA Service & Warranty Lead - Automotive

Location: Remote 100% San Francisco, CA Contract

JOB DESCRIPTION

The SAP S/4HANA Service & Warranty Lead will be responsible for designing, leading, and delivering end-to-end service management and warranty solutions on SAP S/4HANA for an automotive enterprise. This role acts as the functional authority for After-Sales, Service Operations, and Warranty processes, working closely with business stakeholders, SAP technical teams, and system integrators to enable scalable, compliant, and customer-centric solutions.

The role is critical in supporting dealer networks, OEM warranty claims, recall management, and service execution across vehicles, parts, and service contracts.

Solution Leadership & Architecture

  • Lead the end-to-end SAP S/4HANA Service and Warranty solution design, aligned with automotive best practices.
  • Define target architecture leveraging:
    • SAP S/4HANA Service (Embedded Service Management)
    • SAP CS / SD Service scenarios
    • SAP Warranty Management
    • Integration with SAP MM, PM/EAM, FI/CO, and CRM/Customer Experience tools
  • Drive fit-to-standard workshops and gap analysis with business stakeholders.

Business Process Ownership

  • Own and optimize After-Sales Service and Warranty processes, including:
    • Warranty claim adjudication (dealer and third-party)
    • Vehicle and parts warranty tracking
    • Labor operation and failure code management
    • Goodwill and recall campaign handling
    • Service order processing and billing
  • Align global and regional service processes while supporting localization needs.
  • Act as the primary functional lead and advisor for Service and Warranty within S/4HANA programs.
  • Partner with:
    • After-Sales Operations
    • Quality and Engineering
    • Finance and Controlling
    • Dealer Network and Business Transformation teams
  • Translate business strategy into executable SAP designs and roadmaps.
  • Lead functional configuration, design reviews, and solution validation across program phases (Explore, Realize, Deploy).
  • Ensure integration consistency across:
    • Vehicle Master & VIN handling
    • Parts logistics
    • Financial settlement and accruals
  • Support testing strategy (SIT/UAT), cutover planning, and production readiness.
  • Enforce SAP and automotive compliance standards.

SAP & Functional Expertise

  • 9+ years of SAP experience, along with strong leadership in Service and Warranty domains.
  • Hands-on experience with:
    • SAP S/4HANA Service or SAP CS
    • SAP Warranty Management
    • Service Orders, Notifications, and Settlement
  • Deep understanding of automotive after-sales processes and dealer ecosystems.
  • Experience leading large-scale SAP S/4HANA transformation programs.
  • Strong communication and executive stakeholder management skills.
  • Ability to mentor functional teams and influence design decisions across workstreams.
  • Experience integrating S/4HANA with:
    • SAP FSM or CRM/CEC
    • Dealer Management Systems (DMS)
    • External warranty or adjudication platforms
  • Working knowledge of IDocs, APIs, and integration patterns.