About Got Game Sports
Got Game Sports is one of the premier youth sports and camps organizations in Los Angeles and Colorado. We pride ourselves on delivering a premium quality experience, maintaining high engagement, and executing the "Got Game Way". We are looking for a dedicated Customer Service Support Assistant to join our administrative team.
The Role
We are seeking a highly organized, independent, and confident Customer Service Support Assistant to help manage our parent communication and registration processes during our busy summer camp season. Working directly under our Communications Coordinator, you will serve as a frontline voice of the company.
Because this is a fully remote position, we need a self-starter who possesses excellent phone and email etiquette, learns databases quickly, and can confidently solve problems for our families while maintaining a warm and professional brand tone.
Key Responsibilities
- Frontline Parent Support: Confidently manage high-volume incoming phone calls and emails from parents regarding summer camp registration, daily schedules, and general inquiries.
- Inbox Management: Assist the Communications Coordinator in maintaining our strict "Zero Inbox" standard for the Got Game Admin email during our peak May and June registration windows.
- Database Administration: Navigate and manage parent accounts within our 'Playbook' registration system, ensuring enrollment data, pricing, and capacity limits are accurate.
- Customer Experience: Filter operational noise by answering routine questions and escalating complex or sensitive issues to the Communications Coordinator.
- Brand Voice: Ensure all written and verbal communication aligns with the positive, energetic, and professional "Got Game Way".
Work Details
- This is a part-time, remote position.
- Target start date is mid-May to align with our final push for summer camp operations.
- This is a seasonal position, work will end in Mid August.
- Must have access to a quiet workspace, a reliable computer, and high-speed internet.
Requirements & Qualifications
- Experience: Previous experience in customer service, administrative support, or remote help-desk roles.
- Communication Skills: Exceptional written and verbal communication skills. You must be comfortable spending a significant portion of your shift on the phone with parents.
- Technical Proficiency: Strong computer skills with the ability to quickly learn our registration database (Playbook). Experience with general CRM platforms, email ticketing systems, and Google Workspace is highly preferred.
- Independent Worker: Proven ability to work remotely with minimal supervision. You must be confident in your ability to find answers and solve problems autonomously.
- Tone: Ability to remain calm, empathetic, and professional under pressure, especially when assisting frustrated or confused customers.