Gravitee: A 2025 Gartner® Magic Quadrant™ Leader
Gravitee is on a mission to govern the world's intelligence, delivering the industry's most advanced platform for Any API, Any Event, and Any AI Agent. We are trusted by global leaders like Michelin, Roche, and Blue Yonder.
Why Join Gravitee?
- The Mission: Be the first to bridge traditional API Management with the new frontier of AI Agent Security.
- The Momentum: Experience the speed of a startup combined with the credibility of a market leader in high growth.
- The DNA: Join a team of passionate builders who Hold Nothing Back and aim to redefine digital infrastructure.
Don't just watch the AI revolution. Build the infrastructure that controls and secures it.
The Role
As Gravitee expands globally to serve its international clients, primarily in banking, healthcare, and insurance, we are seeking a Technical Support Engineer. This is a critical, hands-on, and highly technical role where you will enjoy problem-solving with our equally technical clients.
What You'll Be Doing
- Lead investigations for multiple support tickets, collaborating to resolve customer issues.
- Prioritize issues and provide exceptional duty of care to customers across various countries.
- Create knowledge articles to enhance documentation and customer understanding of product use cases.
- Contribute innovative ideas to improve team processes and tools.
Essential Skills
- 3 years of relevant experience in Level 2 Technical Support.
- 3 years of experience with REST and RESTful APIs.
- Eagerness to learn and delve into diverse technical areas.
Desired Skills
- Familiarity with networking/web architectures, including HTTP.
- Experience with databases (MongoDB or RDBMS), search engines (ElasticSearch), or containers (Docker, Kubernetes, AWS, etc.).
- Previous experience with trace analysis, debugging, and JVM troubleshooting is a plus.
Who Thrives at Gravitee
Gravitee's growth is fueled by individuals who are passionate, professional, and committed to excellence. You'll thrive here if you:
- Value quality, clarity, and impact.
- Are curious, adaptable, and excited by emerging technologies like AI.
- Take ownership and follow through on commitments.
- Embrace collaboration, openness, and continuous improvement.
Bonus points for experience with APIs, cloud-native platforms, AI-enabled systems, or open source, but curiosity is key.
Life at Gravitee
We invest in our people.
- Competitive salary up to $100k.
- Excellent medical coverage.
- Pension or 401k program options.
- 25 days of holiday/vacation, plus national holidays.
- 3 mental health days per year with an allowance for mood-boosting activities.
- Birthday off.
- Professional development allowance.
- Quarterly outings and an annual off-site.
- Hybrid work culture.
- Opportunity to work with a fast-growing company and talented individuals in the API technology sector.
- A meaningful, progressive, and fun global company culture.
- Endless growth opportunities.
Gravitee believes diverse perspectives create better products and stronger teams.
We are committed to equal opportunity and do not discriminate based on sex, marital status, race, color, nationality or ethnic or national origin, disability, gender, sexual orientation, gender identity, age, pregnancy or maternity, marital or civil partner status, or religion or belief.
By submitting your application, you consent to Gravitee storing and processing your personal information.