About the Role
This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Technical Support Engineer in the United States.
In this role, you will serve as a key technical expert and escalation point, ensuring seamless IT support across a distributed organization. You'll handle complex technical challenges, particularly within Microsoft 365 environments, while delivering high-quality support to both staff and leadership. This position blends hands-on troubleshooting with strategic improvements to systems, processes, and documentation. You'll play a critical role in maintaining secure, efficient, and user-friendly technology operations. Working in a fully remote environment, you'll collaborate across teams while driving continuous enhancements in IT service delivery. This is an ideal opportunity for someone who thrives on ownership, problem-solving, and making a tangible impact through technology.
Accountabilities
- Provide advanced technical support to end users, acting as an escalation point for complex or high-priority issues
- Independently triage, investigate, and resolve incidents while ensuring thorough documentation in ticketing systems
- Administer and optimize Microsoft 365 environments, including Exchange, Teams, SharePoint, and identity management
- Create and maintain internal and user-facing documentation to improve efficiency and enable self-service
- Train staff on systems and tools, promoting secure and effective technology usage
- Contribute to IT projects, including implementation, testing, and continuous improvement initiatives
- Support onboarding/offboarding processes, software deployment, and endpoint management
- Diagnose and respond to cybersecurity threats such as phishing or malicious activity
- Collaborate with vendors and internal stakeholders to resolve technical challenges and enhance IT operations
Requirements
- 5-10 years of experience in advanced IT support (Tier 2/3), ideally in Microsoft 365, Windows, and macOS environments
- Degree in computer science, information technology, or related field (or equivalent experience)
- Relevant certifications such as Microsoft 365, CompTIA A+, Security+, or similar
- Strong expertise in Microsoft 365 administration, including Exchange Online, Teams, SharePoint, and Entra ID
- Proven ability to troubleshoot complex technical issues using structured, analytical approaches
- Experience managing support ticket queues with high attention to detail and accountability
- Solid understanding of endpoint management tools (e.g., Intune, JAMF) and device ecosystems (Windows, macOS, iOS, Android)
- Knowledge of networking fundamentals, cybersecurity practices, and threat detection
- Excellent communication skills with the ability to support both technical and non-technical stakeholders
- Self-driven mindset with the ability to work independently in a remote environment
Nice To Have
- Experience with security tools such as CrowdStrike or similar platforms
- Familiarity with SaaS administration and process optimization
- Experience supporting virtual collaboration tools and meeting systems
- Background in improving IT workflows, documentation, and operational standards
Benefits
- Competitive salary ranging from $85,000 to $105,000 annually (based on experience)
- Fully remote work setup within the United States
- Comprehensive health, dental, and vision insurance
- Generous paid time off and holiday policy
- Retirement benefits and long-term financial support options
- Opportunity to work in a mission-driven, impact-focused environment
- Professional development and continuous learning opportunities
How Jobgether Works
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Why Apply Through Jobgether?
Data Privacy Notice
By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.