Lead UX Designer & Systems Engineer

About You

As a Lead UX Designer & Systems Engineer, you are part of the Digital Product Management team, focusing on a unified omnichannel strategy. You will be involved in creating innovative, user-driven experiences on the .com platform and various channels, maximizing revenue for eCommerce, particularly for The Mascot Shop.

Responsibilities:

• Lead end-to-end product experience strategy and delivery for eCommerce journeys.
• Engineer and scale a multi-brand design system to improve consistency, accessibility, and speed-to-market across digital properties.
• Collaborate closely with Product Management, Engineering, Merchandising, and Marketing teams.
• Serve as a UX design leader and systems builder, driving experience outcomes while translating design standards into reusable, coded components and tokenized foundations across multiple brands.
• Provide functional leadership and may lead project design teams and designers as necessary.

You should have a strong understanding of UX design, research, data analytics, multi-brand design systems, UI engineering concepts, and consumer behavior.

You Will:

Lead Product Design & Experience Strategy

• Lead end-to-end product design for key digital experiences across multiple brands, from discovery to delivery, grounded in customer needs and business outcomes.
• Partner with Product and Engineering to define scope, sequencing, and measurable outcomes (i.e., conversion, findability, task success, on-time project delivery).
• Set and uphold quality standards for interaction design, visual design, accessibility, and content clarity across customer journeys.
• Communicate design direction through clear storytelling, rationale, and data-informed recommendations to stakeholders at multiple levels.
• Mentor and coach designers and product partners through critique, feedback, and design reviews; model strong craft and decision-making.
• Drive discovery and validation: plan and facilitate research, concept testing, usability testing, and iterative refinement.
• Enable a user testing strategy and deliver designs before launch vetted by consumers.
• Lead UX/CX workshops (journey mapping, design sprints, co-creation), guide prioritization, and ensure cross-functional alignment from problem framing through launch.

Design System Engineering (Multi-Brand)

• Engineer and scale a multi-brand design system that supports distinct brand expressions while maintaining shared foundations, accessibility, and component integrity.
• Own design system architecture and governance: foundations (color, typography, spacing), tokens, theming strategy, component libraries, documentation, and adoption enablement.
• Partner with front-end engineering to deliver coded components (e.g., React/Angular/Web Components) aligned to Figma libraries, ensuring fidelity, performance, and accessibility (WCAG).
• Define and maintain contribution standards: component specs, API/props guidance, token usage rules, release notes, versioning, and deprecation practices.
• Establish contribution workflows (design → review → build → publish), including QA checklists, accessibility audits, and regression testing for system components.
• Create multi-brand theming patterns (brand layers, theme tokens, brand-safe variants) so product teams can build faster without reinventing UI.
• Measure system effectiveness: adoption, reuse rate, time saved, defect reduction, accessibility compliance, and consistency across brands.

Strengthen Cross-Functional Enablement & Governance

• Facilitate design governance rituals (design critiques, system reviews, intake triage, roadmap planning) to align teams and ensure scalable outcomes.
• Partner with Brand/Marketing/Merchandising to translate campaign and brand needs into system-friendly patterns that preserve brand integrity and improve consistency.
• Provide enablement: documentation, office hours, onboarding guides, and training for designers, product managers, and engineers adopting the system.

You Have:

• 4-year degree in design, information sciences, HCI, Business, Marketing, or related field.
• 8 years of professional experience in product design/UX with demonstrated leadership across complex digital products; eCommerce experience strongly preferred.
• Strong understanding of user interaction design principles and UX methodologies.
• Proven skills in visual communication and creating detailed deliverables (e.g., journey maps, user flows).
• Experience designing for conversion, discoverability, and usability in eCommerce or transactional journeys.
• Strong project management and collaboration skills, with the ability to work effectively cross-functionally and influence stakeholders at all levels.
• Creative thinker with a strategic mindset, analytical problem-solving skills, and a passion for delivering exceptional customer experiences.
• Expert proficiency with Figma (libraries, components, variants), prototyping, and collaborative delivery workflows.
• Comfort working with CMS-driven experiences (e.g., dotCMS) and designing scalable templates and components.
• Hands-on experience building or maintaining design systems across multiple products/brands.
• Strong knowledge of design system foundations (tokens, variables, components, spacing, grid, auto-layout).
• Working knowledge of front-end fundamentals: HTML/CSS, component-based UI, responsive design.
• Ability to collaborate deeply with engineers on component APIs, constraints, and implementation details.
• Experience defining documentation standards, governance, versioning, and contribution models.
• Accessibility fluency (WCAG), including patterns and testing approaches.

Love Where You Work:

• Healthcare: Competitive healthcare (health, dental, vision, coverage) and voluntary benefits (home/car insurance, pet insurance, flexible spending account).
• Retirement: 401K plan with immediate vesting.
• Flexibility: Hybrid schedule with 3 days on-site.
• Time Off: Accrued paid time off and company-paid holidays. (Washington residents: 13 vacation days, 8 paid sick leave, 11 holidays, family leave).
• Development: Tuition reimbursement after 6 months of service.
• Pay Transparency: Salary range $105,000 - $130,000 with annual bonus eligibility.

Application Deadline:

April 17, 2026

About Us:

Jostens leads the student commemoration market and has been serving local communities for over 125 years. We work with thousands of K-12 schools, colleges, and universities annually, partnering with beloved sports teams and esteemed organizations. Our iconic products—yearbooks, letter jackets, class jewelry, and championship rings—keep traditions alive and inspire millions to celebrate their stories, milestones, and accomplishments. We have 13 facilities globally. Watch a short video about us here (https://f.io/HIAsH659).

All About Marketing:

Our Marketing team uses digital marketing strategies focused on schools, independent sales reps, parents, and students to deliver the right message to the right customer at the right time. Team members leverage customer insights through data analysis & testing to create experiences and relevant content throughout the customer journey and support specialized product lines including Yearbooks, Class Rings, Graduation Products, and Professional Sports. Executing across various consumer touchpoints on jostens.com, social, e-mail, and print materials, the team collaborates with internal partners to create relevant campaigns. Jostens offers a hybrid work setting focused on professional and personal development.

Americans With Disabilities Act (ADA):

Jostens is committed to the full inclusion of all qualified individuals. If reasonable accommodation is required to participate in the job application or interview process, or to perform essential job functions, please contact our HR team at [email protected] or (952) 830-3300.

Jostens is an Equal Opportunity Employer and complies with applicable employment laws. EOE/M/F/Vet/Disabled are encouraged to apply.

California Privacy Policy: https://www.jostens.com/about/california-employee-privacy-policy