KO

Customer Success Manager

Job summary

San Francisco

Work model

Fully remote
Only United States
2 days ago
Job description

Komodor: AI-Powered SRE Platform

Komodor is seeking an experienced Customer Success Manager (CSM) passionate about innovation and customer-centric excellence to join our remote-first team.

Core Mission

Your primary mission is to connect deeply with our technical customers, understanding their unique DevOps challenges and delivering unparalleled value. You will operate at the intersection of business outcomes and technical adoption, ensuring customers perceive the value of our solution.

Your role involves understanding each customer's unique business and technical needs, goals, and challenges to tailor our solution. You will ensure customers achieve production value by understanding their Kubernetes journey, diagnosing adoption gaps, and driving time-to-value with a hands-on, prescriptive approach for smooth implementation and adoption, emphasizing Komodor's seamless experience.

Key Responsibilities:

  • Driving Success: Ensure customers fully leverage Komodor's AI SRE and cost optimization capabilities, accelerating MTTR and optimizing Kubernetes costs.
  • Impactful Engagement: Navigate a diverse customer portfolio, providing insights on maximizing value in each customer interaction.
  • Building Connections: Create robust relationships with stakeholders, expanding Komodor's presence in the Kubernetes ecosystem.
  • Customer Retention & Expansion: Retain and grow customer engagement by identifying opportunities to extend reach and value.
  • Collaborative Integration: Work with Komodor's product, solutions, and sales teams to amplify customer demand.

Qualifications:

  • Bachelor's degree in Computer Engineering or related field (or equivalent work experience).
  • Proven experience working with Engineering and DevOps professionals on the customer side.
  • 3+ years of experience as a Customer Success Manager, Technical Account Manager, or similar customer-facing role requiring strong organizational and technical understanding of our persona.
  • Fluency in AI (models/skills/pipelines) is required.
  • Working knowledge of the monitoring/observability ecosystem is required.
  • Working knowledge of cloud-native/DevOps tools and Cloud computing is a significant plus.
  • Strong interpersonal and communication skills, with the ability to build rapport and trust.
  • Problem-solving mindset with the ability to navigate challenging situations diplomatically and professionally, possessing a "can-do" attitude.
  • Excellent presentation skills with a focus on communicating value and impact.
  • Comfortable delivering training and enablement in 1:1 or team settings to facilitate adoption.
  • Excellent organizational and project management skills.
  • Proficiency in CRM software, product usage, and other CS-related tools.
  • Demonstrated ability to collaborate effectively in a team environment.
  • Proactive approach to driving meaningful customer outcomes.

What We Offer:

  • Remote-first culture
  • Great culture and perks
  • Stock options and benefits
  • Growth opportunities
  • Support for attending industry conferences
  • Encouragement to contribute to local communities as ambassadors

Komodor is an equal opportunity employer. We value diversity and do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.