Arabic Interpreter

About LanguageLine Solutions

At LanguageLine, we strive for a world in which language and cultural barriers no longer exist. Use your language skills to dramatically improve the lives of limited-English speakers, as well as the Deaf and Hard-of-Hearing, all while working from home. LanguageLine has been certified as a Great Place to Work and is regularly listed as one of America's top work-from-home employers.

Our interpreters serve clients across numerous industries, including health care, 911, first responders, education, government agencies, and all walks of business.

As an interpreter, you will receive the best training in the industry, with numerous opportunities for advancement. You'll work in a certified ASTM and ISO environment and be supported by a Senior Language Specialist, as well as our Interpreter and Technology Help Desks.

Work at Home Bilingual Arabic-English Video-Phone Interpreter

Position: Video-Phone Interpreter Location: United States (Work at Home) Pay: $18 - $21 per hour (dependent on location, experience, and work availability)

We Offer

• Paid professional interpreter training and continuous development.
• Incentives for meeting attendance targets.
• A variety of benefits including Medical, Dental, Vision, Employee Assistance Program (EAP), Accident, Critical Illness & Life, AD&D, Insurance Package, Inpatient Hospital, Short Term Disability, and 401K Retirement.
• Employee Referral Program.
• Advancement opportunities within the organization.
• Interpreter support.
• An inclusive and diverse work environment.

Position Overview

The Arabic Video-Telephone Interpreter handles on-demand calls, rendering conversations between Arabic and English speakers. You will break communication barriers in industries such as Healthcare, Government, Insurance, Financial, Utilities, Travel & Hospitality, General Business, Law Enforcement, Court, and 911.

You will process information quickly and concisely, recognize sensitive cultural differences, and maintain professionalism and courtesy at all times, using appropriate terminology and understanding common industry procedures. Sessions may involve simple or complex, technical or non-technical subjects. This position involves verbal translation only; written translation is not required.

This is a remote position requiring a quiet and secure home-office environment.

Essential Job Functions

• Respond promptly to video and audio interpreting sessions in a friendly and professional manner.
• Participate in online, video, and audio training sessions.
• Deliver interpretation services via video and expediently type data on a dedicated device (laptop, desktop, mobile phone, or tablet).
• Render correct concepts and meanings according to interpretation protocol, avoiding omissions or additions.
• Speak clearly in both languages with proper pronunciation, enunciation, and polite expressions.
• Maintain a professional demeanor throughout all sessions.
• Remain calm during sessions, even if speakers are incoherent or upset, especially in emergency situations.
• Maintain punctuality and availability during scheduled work hours.
• Follow client instructions and protocol to meet client expectations with Limited English-speaking Persons (LEP), avoiding interaction with the LEP without client permission.
• Understand protocol and terminology for various industries (Medical, Insurance, Finance, Law, etc.).
• Demonstrate commitment to cultural sensitivity and working in a diverse environment.
• Note: Some calls may be highly emotional or stressful. Extended call durations without breaks or high call volumes may occur. You must maintain company service standards in this dynamic environment.

Qualifications

• Fluency in Arabic and English, with associated cultural dynamics.
• Cultural competency and ability to assess regional and accent differences.
• Excellent listening, retention, and note-taking skills for accuracy.
• Ability to concentrate, remain detached, neutral, and objective, even during sensitive subject matter (e.g., end-of-life, pregnancy termination, vaccinations, sexual orientation/gender expression).
• Education or work experience in language-related fields (teaching, language assessment, translation, interpretation) preferred.
• Adaptability to LanguageLine Solutions (LLS) technology enhancements.
• Must be at least 18 years of age.
• Legally authorized to work in the United States.
• Work authorization that does not require future sponsorship (e.g., H1-B, F-1 OPT, TN visa).
• High school diploma or equivalent.
• Current employees of LLS clients or affiliated businesses may not be eligible.
• Ability to read and write the requested languages is highly preferred.
• A post-offer, pre-employment background check and/or drug screen may be required based on location.

Technical Requirements

• Dedicated personal device for business purposes (Desktop/Laptop: Windows, MacOS, ChromeOS; Tablets: iPadOS, Android; Smartphones: iOS, Android).
• Restricted brands: Kaspersky products, Huawei hardware.
• High-speed internet connection (minimum 5 Mbps download, 3 Mbps upload, Ping ≤ 300 ms, Jitter ≤ 30 ms).
• Access to a quiet space free from background noise or distraction.

Physical Requirements

• Ability to operate a keyboard and mouse, remaining stationary in front of a computer and webcam for most of the workday.
• Must use a headset for prolonged periods.
• Ability to operate company-provided software and systems.
• Sufficient manual dexterity for typing or writing.
• Able to lift up to 26 lbs.
• May be exposed to moderate noise levels (computer, audio, telephone).

Equal Opportunity Employer

LLS is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, or any other characteristic protected by law. LLS will reasonably accommodate employees and applicants with disabilities.

VEVRAA Federal Contractor

Requesting priority referrals of protected veterans.

Pay Transparency Nondiscrimination Provision

Contractors will not discriminate against employees or applicants for inquiring about, discussing, or disclosing pay. However, access to compensation information is restricted to essential job functions.

OPEN UNTIL FILLED