FACTS Account Executive- Pennsylvania and New Jersey

About Nelnet Business Services (NBS)

Nelnet Business Services (NBS), a division of Nelnet, Inc., provides payment technology, education services, and learning management solutions to education and faith-based organizations. We serve over 1,300 higher education institutions, 11,500 K-12 schools, 3,500 churches, and millions of individual students, families, and supporters globally. Our culture of service fosters long-lasting partnerships, while our focus on creativity and innovative solutions empowers our customer communities to thrive.

As a Nelnet company, the perks at NBS extend beyond our benefits package. You'll be part of a community invested in your individual growth, united by our mission to create opportunities for people where they live, learn, and work.

Role Overview

The Account Executive is responsible for a designated group of FACTS customers, ensuring their success with FACTS products and services. This role collaborates with departments such as Regional Vice Presidents, Customer Success, and Product and Development to create client success strategies. By leveraging FACTS best practices, you will drive high levels of customer retention and full product usage. Building strong relationships with customers will also enable you to identify additional revenue opportunities and generate positive referrals.

JOB RESPONSIBILITIES:

• Maintain and enhance client relationships through open, honest communication built on mutual respect, trust, and integrity.
• Take ownership of overall customer satisfaction by proactively anticipating client needs and ensuring FACTS is meeting their requirements.
• Conduct in-person meetings with each client at least twice annually at their school location.
• Assist in coordinating sales and product revisions for existing customers.
• Collaborate with FACTS Operations and technical teams to resolve customer issues.
• Act as an advocate for customer needs, including new features, services, and programs to enhance FACTS' offerings.
• Actively participate in evaluating new product requests from customers.
• Work closely with technical support to understand the capabilities and limitations of client product solutions.
• Leverage relationships to expand the adoption of FACTS solutions by existing customers.
• Attend trade shows, conferences, and other events to support client communication and engagement.
• Gather competitive information to continuously evaluate market position.
• Facilitate timely communication with FACTS Sales and Operations regarding customer issues.
• Collaborate with the Regional Vice President Team, Operations, and other departments to develop strategic customer success plans and resolve customer issues.

EDUCATION:

• Minimum of a 4-year undergraduate degree (or equivalent), preferably in business and/or technology.

EXPERIENCE:

• 3-5 years of sales and customer success management experience.
• Strong knowledge of FACTS products and services.
• Background in the education market is a plus.

COMPETENCIES -- SKILLS/KNOWLEDGE/ABILITIES:

• Positive, outgoing personality.
• Excellent communication skills, with the ability to interact effectively at all levels of a client organization and with multiple institutional departments.
• Initiative.
• Assertiveness.
• Ability and willingness to take ownership.
• Flexibility and open-mindedness.
• Adept at conflict resolution.
• Conscientious and committed, with a high level of integrity.
• Excellent relationship, sales, and account management skills.
• Ability to travel and work remotely from a home office.

Benefits and Perks

Our benefits package includes medical, dental, vision, HSA and FSA, generous earned time off, 401K/student loan repayment, life insurance & AD&D insurance, employee assistance program, employee stock purchase program, tuition reimbursement, performance-based incentive pay, short- and long-term disability, and a robust wellness program. Learn more about our benefits: LINK .

Equal Opportunity Employer

Nelnet is committed to providing a welcoming and respectful workplace where all associates have the opportunity to succeed. As an Equal Opportunity Employer, we ensure that all qualified applicants are considered for employment. Employment decisions are made without regard to race, color, religion/creed, national origin, gender, sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by federal, state, or local law. We value the unique contributions of every team member and believe that a positive work environment benefits everyone.

Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Corporate Recruiting at 402-486-5725 or [email protected] .

Nelnet is a Drug Free and Tobacco Free Workplace.

About Nelnet

You may know Nelnet as the nation's largest student loan servicer, but we do much more. We are a professional services company, consumer loan originator and servicer, payment processor, renewable energy innovator, and K-12 and higher education expert. For over 40 years, we've been serving our customers, associates, and communities to make dreams possible.

• EEO Info: https://nelnetinc.com/wp-content/uploads/EEO-poster.pdf
• EEO Letter: https://nelnet.com/wp-content/uploads/EEO-Jeffs-Letter.pdf
• EPPA Info: https://nelnetinc.com/wp-content/uploads/Employee-Polygraph-Protection-Act-Poster.pdf
• FMLA Info: https://nelnetinc.com/wp-content/uploads/FMLA-Leave.pdf