Job description
About the Role
As an Online Commercial Support Agent, you will provide 1st level support to the customers for online products, focusing in excellent customer service in all inbound & outbound player requests.
Your Day to Day Will Include:
- Providing excellent customer support to online players for issues regarding online services and products, addressing their requests in response to inbound calls and emails and according to processes.
- Assisting in problem resolution and preparing real life use cases for future reference.
- Escalating complex cases received from online players to the internal stakeholders for further investigation and following up their resolution.
- Collecting input from the online players' communication to enrich the common knowledge base with identified best resolution practices.
- Adhering to OPAP processes and standards regarding responsible gaming and player protection.
- Resolving any complaints raised by customers in a polite and friendly manner turning their complaint into feedback.
- Liaising on the spot with KYC CS Agents to resolve and issues related with KYC queries during the live contact.
- Escalating to the CS Administration any indication of widespread incident based on customer communication (i.e. report by customers that they cannot login).
What You Need to Succeed:
- Bachelor's degree in any business-related discipline
- Hands on experience in a similar role within a customer support team
- Solid customer service skills with willingness to go the extra mile in order to deliver to the customer
- Strong interpersonal and communication skills
- Good knowledge of MS Office
- Excellent command of English & Greek
- Familiarity with the gaming industry will be considered an asset
What's In It For You?
- An award-winning working environment
- Competitive salary package and bonus scheme
- Health insurance coverage, Pension Plan and Annual Health Checkup
- Hybrid working model
- State of the art facilities including gym & restaurant
- Continuous learning powered by Allwyn Academy
- Internal career opportunities
- Family Support incl. daycare voucher and assisted reproduction voucher
- Volunteering program, including 2 extra days off to give back
- Well-Being Program incl. sports teams, nutritionist & psychologist services, Employee Assistance line and more
- Allwyn Day - one extra day off
- Monthly food allowance
- Shuttle service for easy commute to our offices
- Exclusive employee discounts across a range of partners
Allwyn is an equal opportunity employer, welcoming talented individuals from all backgrounds.
Does this opportunity sound exciting to you? If yes, we would love to hear from you!