About Penbrothers
Penbrothers is an HR & remote talent management partner and one of the fastest growing companies in the Philippines. We provide talented Filipinos with global opportunities in high-growth startups and dynamic companies, from the comfort of their own homes.
About the Client
The client is a nationwide provider specializing in HVAC, kitchen ventilation surveys, and Demand Control Kitchen Ventilation (DCKV) installations. They focus on delivering high-quality field data and seamless operational execution across a diverse range of sites.
About the Role
The Logistics Support Specialist is a fully remote role that provides essential administrative and operational support to ensure efficient daily functions across the organization. This role will work closely with the Shipping & Logistics Manager to coordinate orders, manage communications, maintain digital records, and support field-based technician teams --- ensuring they have what they need, when they need it.
This role is suited to someone who thrives in a fast-paced remote environment, anticipates needs before they become problems, and takes pride in keeping operations organized and efficient.
- Work hours: 8:00 PM to 5:00 AM PHT / 8:00 AM to 5:00 PM ET
- Work arrangement: Remote
What you'll do
Communications & Administrative Support
- Manage emails, follow-ups, and phone communications on behalf of the manager while they are in the field or handling priority matters
- Support onboarding and offboarding processes, including setting up and deactivating accounts across platforms (e.g., USAbalancer, RingCentral, Microsoft 365)
Data, Reporting & Systems
- Create, maintain, and consolidate spreadsheets and tracking systems
- Maintain accurate digital records for fleet, inventory, and tool assignments
- Analyze data, generate reports, and identify process improvements to support better decision-making
Logistics & Inventory
- Place, track, and manage orders for tools, equipment, and consumables
- Resolve order delays or discrepancies with vendors in a timely manner
- Coordinate with vendors and internal teams to ensure technician needs are met consistently and on time
- Support logistics reporting and ongoing process improvement efforts
What You Bring
- Strong organizational and communication skills
- Comfortable working independently in a fully remote environment
- Proficiency with Microsoft Office Suite (Excel, Word, Outlook)
- Familiarity with tools, equipment, or construction-related purchasing is a plus
- Strong time management skills with the ability to manage multiple priorities, prioritize shifting demands, and meet deadlines
- Detail-oriented and reliable with strong, proactive problem-solving skills and the ability to anticipate needs and prevent issues
- Ability to analyze data, generate reports, and identify process improvements to support better decision-making
- Experience with inventory management systems or asset tracking platforms is a plus
- Comfortable learning and adopting new software or internal systems quickly
- Demonstrates a strong alignment with company core values: Integrity, Responsiveness, Teamwork, Always Improving, All-In, Wellness, and Accountability
- AI tools knowledge and a willingness to incorporate them into daily workflows (we actively use and explore AI to work smarter)
- This role operates on Eastern Time business hours (8:00 AM -- 5:00 PM ET)
- High school diploma or equivalent required
- Associate's or Bachelor's degree in Business Administration, Operations, Supply Chain, or a related field preferred
- Relevant training or certifications (e.g., Microsoft Excel, Microsoft 365, administrative support, or operations systems) are a plus
- Minimum 2 years of experience in operations support, administrative coordination, logistics, or a similar role
- Experience managing emails, follow-ups, and coordinating communication across multiple teams
- Experience maintaining inventory records, fleet tracking, or tool assignments across digital platforms
- Experience supporting field-based teams (technicians, service teams, or construction crews) preferred
- Experience consolidating and organizing information across multiple systems or teams for better visibility
- Ability to manage multiple priorities and support time-sensitive operational needs in a fast-paced environment
- Must be able to work remotely in a safe and quiet workspace. Must have reliable internet speed and connection
- Occasional availability for early or late meetings to support multiple time zones
- Minimal physical demands beyond standard office work
- Ability to sit for up to 8 hours a day
What You'll Get
At Penbrothers, we are obsessed with creating positive employee experiences. Here you'll find an environment that nurtures learning and provides opportunities for growth. You'll have the opportunity to make an impact on fast-growing startups and dynamic companies.
- Meaningful work & Growth: We take every opportunity to stretch ourselves and deliver an excellent client experience.
- Employee as our biggest asset: We are genuinely invested in our people's career and welfare.
- Global reach & local impact: Get to work with high-growth startups and dynamic companies from the comfort of your own home.
- Powering global startups: We've created 1,400 Filipino jobs that empower global start-ups to focus on growth.