About Pinnaql
Pinnaql is a trusted consulting partner to regulated life sciences and healthcare companies, providing deep technical, validation, and quality expertise across every stage of the product lifecycle. We partner with pharmaceutical, biotech, medical device, and healthcare organizations to navigate complexity, accelerate project timelines, and maintain a strong state of compliance and audit readiness.
Our client, a fast-growing healthcare revenue cycle performance optimization and analytics organization supporting physician practices and provider groups nationwide, is seeking a Revenue Cycle Client Success Analyst to join their team.
Position Summary
The Revenue Cycle Client Success Analyst serves as the primary day-to-day operational contact supporting assigned client accounts. This role monitors revenue cycle performance, coordinates issue resolution across internal and vendor teams, and supports execution of KPI-driven improvement initiatives that strengthen client satisfaction and retention.
The analyst partners closely with Client Relationship Managers, Systems Implementation Consultants, and Coding Quality Consultants to identify performance risks, address claim-level challenges, and support action plans that improve financial outcomes across the client portfolio.
Key Responsibilities
Client Engagement & Issue Resolution
- Serve as the primary operational contact for assigned clients
- Address real-time claim-level challenges and escalated issues
- Coordinate issue resolution across internal and vendor teams
- Support execution of escalation workflows when needed
- Schedule and support recurring client meetings
- Maintain agendas, notes, and action-item tracking
Revenue Cycle Performance Monitoring
- Monitor Daily Tracker activity across assigned client accounts
- Track progress against KPI improvement plans
- Identify performance outliers and emerging risks
- Support Red Flag and At-Risk account workflows
- Assist with implementation of corrective action plans
Vendor Coordination
- Provide guidance to vendor partners on client communication protocols
- Support alignment between vendor execution and client expectations
- Monitor responsiveness to assigned issues and tickets
- Help ensure timely resolution of performance-impacting items
Action Plan Execution
- Monitor results of performance improvement initiatives
- Initiate tickets for newly identified issues
- Track resolution status of assigned cases
- Support implementation of client-specific optimization strategies
Client Retention Support
- Contribute to achievement of client satisfaction targets
- Support revenue performance goal attainment
- Monitor KPI trends impacting retention risk
- Identify opportunities for revenue improvement initiatives
Required Qualifications
- 4 years of physician revenue cycle experience
- Experience supporting client-facing RCM operations
- Strong understanding of end-to-end revenue cycle workflows
- Experience monitoring KPI performance and revenue trends
- Strong written and verbal communication skills
- EMR/EHR experience required (eclinicalWorks preferred)
Preferred Qualifications
- Experience working in outsourced RCM delivery environments
- Experience supporting multiple provider clients simultaneously
- Exposure to denial trend analysis and AR performance monitoring
- Experience supporting action-plan-driven performance improvement initiatives
This is a fully remote opportunity open to candidates located anywhere in the United States. Candidates must be authorized to work for any employer in the United States without visa sponsorship. Benefits include paid time off, paid holidays, paid sabbatical leave, health, vision, and dental insurance, and a 401(k) plan with employer match. If your background aligns with the qualifications above, we'd be excited to hear from you.