Business Optimization Manager - Payments

About PPRO

At PPRO, our mission is to simplify access to local payment methods and our vision is to enable the sale of goods and services to anyone in the world using their preferred way to pay. We empower partners such as Ant Group, PayPal and Stripe to access new markets, connect with more customers, and accelerate their growth.

Our strength lies in our diverse global team with 50 nationalities and 10 international locations- all united around one goal -- to deliver the best possible products and services to our partners and customers. While our company mission is to keep innovating global commerce, our internal mission is to #chooseaction, #beopen, #thinkcustomer, #gofurther and #wintogether

The Purpose:

The Business Optimization Manager will be responsible for maximizing payment success across global markets by improving authorization and conversion rates through strategic partner engagement, data-driven decision-making, and continuous optimization of the payment ecosystem.

This role is critical in ensuring that transactions flow seamlessly between merchants, acquirers, issuers, and card schemes - removing friction, reducing declines, and unlocking revenue. By combining deep payments expertise with analytics and cross-functional collaboration, the role directly impacts customer experience and business performance at scale.

Your Impact in this Role:

Partnership Management

• Oversee partnerships across different stakeholders in the payment ecosystem.
• Own local relationships and build a formula for successful interaction with partners.
• Regular communication and collaboration with acquirers to ensure smooth transaction processing.
• Stay updated on card schemes' policies to facilitate seamless card payment acceptance.
• Foster relationships with issuers.
• Develop partnerships with Local Payment Methods (LPMs) to optimize payment acceptance in specific regions by understanding local market dynamics.

Performance Analytics

• Analyze and review performance data (declines, conversion rates) for each partner.
• Collaborate with internal stakeholders such as product, customer support, and technical teams to address underlying factors.
• Implement strategies to optimize transaction approval processes.
• Leverage insights from A/B testing and partnerships with acquirers to improve authorization rates.

Cross-Functional Collaboration

• Collaborate with Product, Risk Management, Partnerships, and other teams to launch performance-enhancing products and features.

What Would Make You a Great Fit:

Experience

• 4 years in payments, fintech, or e-commerce.
• Proven experience working with payment partners (acquirers, issuers, or schemes).

Education

• Bachelor's degree in Finance, Engineering, Computer Science, or a related field.
• MBA or advanced degree preferred.

Payments Expertise

• Strong understanding of the payment processing lifecycle.
• Knowledge of card scheme rules and compliance requirements.

Analytics & Technical Skills

• Strong data analysis and reporting capabilities.
• Experience deriving insights from large datasets and performance metrics.
• Strong ability to translate technical concepts into business impact.

Communication & Stakeholder Management

• Ability to manage multiple stakeholders across regions and functions.
• Strong communication and influencing skills.

Languages

• Fluent English and Portuguese required.
• Spanish strongly preferred.

What We Offer:

Hybrid Working

• Hybrid structure with a 3 days/week on-site expectation.
• 30-day holiday allowance.
• Work from abroad policy (up to 30 additional days per year).

Learning and Development

• 1750 BRL annual budget for professional growth.
• Leadership cafés, on-the-job training, and other development opportunities.
• Access to LinkedIn Learning.
• Language incentives and class cost coverage.

Insurance

• Life insurance, health insurance, dental plan, and travel insurance.

Meal Vouchers

• BRL 54/day.
• Option to split between meal allowance, supermarket voucher, or both.

Enhance Family Leave

• Support during key life moments.

Transportation Voucher

• Commute costs covered.

Gym Membership

• Contribution towards gym membership costs.

New Value (Deals & Coupon Platform)

• Attractive discounts for restaurants, stores, and events.

Mental Health Platform

• One-on-one therapy, chat therapy, therapist-led courses, guided meditations, and more.

SESC

• Access to Education, Health, Culture, and Recreational programs and events, plus Social Assistance for employees and their dependents.

Pet-Friendly Office

• Work alongside your furry companions.

Our Principles:

• We get things done: Courageous ownership, decision-making, and execution.
• We act with trust and integrity: Listen first, challenge respectfully, leverage diverse perspectives, and offer honest feedback with positive intent.
• We put the customer first: Laser-focused on delivering outstanding customer outcomes.
• We make things better: Bold exploration of new ideas and commitment to continuous improvement.
• We work as a team: Close collaboration and valuing team success over individual achievement.