Company Overview
Ways2Well is redefining the future of healthcare. As a leader in regenerative and preventive medicine, we empower patients to take control of their health through data-driven, personalized care. We're breaking away from outdated models---leveraging cutting-edge technology, digital care platforms, and bold thinking to deliver high-impact healthcare at scale.
Position Summary
The Billing Support Specialist plays a critical role in supporting revenue cycle operations. This is a phone-heavy, patient-facing role that requires a highly organized, detail-oriented professional who is comfortable managing competing priorities in a fast-evolving department. The Billing Support Specialist is responsible for managing third-party pharmacy prescription payment collection, disputing lab invoices on behalf of patients, fulfilling medical records requests, and providing general billing and administrative support across the revenue cycle function.
Key Responsibilities
- Review provider-recommended prescriptions and deliver accurate, timely pricing information to patients
- Serve as a primary point of contact for patients navigating pharmacy services
- Coordinate with third-party pharmacy partners to facilitate prescription payment processing and resolve discrepancies
- Maintain accurate, up-to-date documentation of all patient interactions, payment records, and prescription billing activity
- Proactively follow up with patients on outstanding balances or unresolved pharmacy payment matters
- Review patient-received lab invoices and identify potential billing errors, duplicate charges, or insurance coordination issues
- Track all open disputes through to resolution, maintaining a detailed log of status, correspondence, and outcomes
- Confirm receipt of external Medical Records Requests and verify that the corresponding fulfillment authorization form is on file
- Respond to internal and external billing inquiries in a timely, professional, and solution-oriented manner
- Assist with data entry, record maintenance, and the accuracy of billing data across systems
- Support department-wide projects and contribute to the development of billing workflows, SOPs, and best practices
- Collaborate with cross-functional teams including clinical, pharmacy, and patient support to ensure billing accuracy and continuity of care
- Maintain working knowledge of relevant billing regulations, payer requirements, and compliance standards
- Proactively identify inefficiencies and contribute actionable feedback to improve billing operations
Required Qualifications
- High school diploma or equivalent
- 1-2 years of experience in medical billing, pharmacy billing, or healthcare administration
- Experience as a Medical Assistant
- Familiarity with third-party pharmacy billing, lab invoice processes, or revenue cycle operations
- Strong attention to detail with the ability to identify discrepancies and follow through to resolution
- Excellent verbal and written communication skills, with the ability to interact professionally with patients, providers, and external partners
- Ability to work independently, manage competing priorities, and maintain accuracy in a fast-paced environment
- Proficiency with billing software, Microsoft Excel, Word, and common office applications
- Comfortable working in a phone-heavy, patient-facing capacity for extended periods
Preferred Qualifications
- Associate's degree or higher in Business, Finance, Healthcare Administration, or a related field
- Prior experience in a remote or virtual healthcare environment
- Familiarity with SharePoint, EHR systems, or telehealth platforms
- Knowledge of HIPAA regulations and healthcare privacy compliance requirements
Work Environment & Physical Requirements
- Remote work environment; home office or dedicated workspace required
- Must be able to work independently with minimal supervision
- Occasional virtual meetings via video conferencing (camera on expected)
- Reliable high-speed internet connection required
- Must maintain a distraction-free, professional background for video calls
- Schedule: Monday -- Friday, 8am--5pm Central
Featured Benefits
- Competitive salary
- Comprehensive health, dental, and vision insurance
- 401k with employer match
- Paid Time Off
- Employee Perks & Discounts
Why Join Ways2Well?
- Work with a passionate team dedicated to transforming lives through wellness innovation.
- Shape the future of a growing and mission-driven company.
- Competitive compensation, benefits, and a collaborative work environment.