Franchise Business Coach

COMPANY OVERVIEW:

Scenthound is the first membership-based franchise providing affordable and accessible wellness-focused dog care, committed to providing every dog with the care necessary to help maintain their health and keep them clean and happy. Franchising since 2019, our revolutionary concept, technology-driven strategy, and proven model are fueling rapid nationwide growth. On pace to have over 200 locations open by the end of 2026, Scenthound is establishing itself as the preeminent solution for routine and preventive dog care.

Our values...

• Dog First. We advocate for the health and well-being of every dog in our care.
• One Pack. We are one company, one team, with one mission. We trust, respect and support one another.
• Bring Love. We bring good energy to our work and do our jobs with loving intention.
• Seek Growth. We believe. We learn. We grow.
• Make a Difference. We work with purpose. We are driven by a desire to make a positive impact.

POSITION SUMMARY:

The Franchise Business Coach (FBC) prides themselves on proactively fostering and maintaining strong relationships with franchise partners. The FBC serves a pivotal role in the system, offering strategic guidance and support to franchisees to improve their operational efficiency, financial performance, and adhere to brand standards and procedures. The Franchise Business Coach leverages financial data, analysis, and reporting to identify unique opportunities for business growth and profitability within each location. The FBC is the single point of contact for franchise partners and works collaboratively with cross-departmental teams to provide enhanced services and support across multiple disciplines. This position reports to the Vice President of Franchise Performance.

RESPONSIBILITIES:

Relationship Management & Revenue Growth

• Build deep, trust-based relationships with franchisees --- serving as their primary advocate within the organization and their first call when challenges arise. Create an environment of open communication where franchisees feel heard, supported, and held to high standards.
• Proactively provides one-on-one coaching and guidance to franchisees on various aspects of business operations in support of revenue growth opportunities and targets. By supporting franchisees in a proactive manner that aids in improving their business(es), the FBCs indirectly contribute to the overall growth and expansion of the franchise system.
• Maintain a consistent cadence of structured touchpoints with each franchisee --- bi-weekly, monthly, or as needed --- focused on performance trends, growth planning, and brand compliance. Show up prepared, data-informed, and ready to move the needle.
• Partner cross-functionally with Marketing, Operations, Training, and Technology teams to connect franchisees with the right resources at the right time.

Performance Analysis and Reporting

• Responsible for analyzing key metrics and financial data to evaluate the overall health and performance of the franchise network. Gathers and analyzes franchisee data, performance metrics, and financial statements to identify areas for improvement and opportunities for growth and increased profitability.
• Based on defined corporate goals and current trends in the industry, define opportunities for improved success across the franchise network. This role must be able to take initiatives from early ideation to successful execution.

Compliance & Brand Standards

• Partner with the corporate team to uphold brand standards across your portfolio, ensuring consistency in service quality, guest experience, and operational execution.
• Address performance and compliance issues directly and constructively --- diagnosing root causes, co-creating solutions with franchisees, and following through until the issue is resolved.

Education, Training & Support

• Support the design and delivery of training programs, webinars, and regional meetings that equip franchisees with the tools, knowledge, and confidence to operate at their best.
• Assist owners with the implementation, support, and utilization of resources, providing training specific to tools that improve business processes and efficiencies as appropriate.
• Champion franchisee development through structured performance plans, financial coaching, and accountability frameworks that build owner capability over time.
• Lead group meetings and peer learning sessions that sharpen franchisee understanding of KPIs, drive goal-setting, and cultivate a culture of healthy competition and shared growth across the system.

REQUIREMENTS:

• Bachelor's Degree Preferred
• Proven experience in business coaching, consulting, or franchise management--- direct experience coaching franchisees preferred.
• Strong financial acumen with the ability to read P&Ls, interpret membership and performance metrics, and translate data into coaching priorities
• Track record of influencing outcomes --- you hold people accountable with empathy, drive results without authority, and know how to motivate a franchisee who's stuck
• Familiarity with franchise operations, FDD requirements, and brand standards enforcement
• Exceptional communication and relationship-building skills --- equally comfortable presenting to a room of owners or having a tough one-on-one conversation.
• Ability to travel up to 50% for franchisee visits, new location openings and regional meetings
• Experience with CRM platforms, reporting tools, and performance dashboards a plus

COMPENSATION & BENEFITS:

• Base Salary: $85,000 - $95,000 depending on experience.Total Compensation Potential: $100,000 - $115,000 annually (Base + Incentive) Position is eligible for an annual performance-based bonus based on team and individual goals.
• Health insurance
• Dental insurance
• Vision insurance
• Paid time off
• Company Paid Life and AD&D Insurance
• Short Term Disability
• Employee Assistance Program
• 401k with company match
• Free Scenthound membership for your dog --- because of course
• A team that genuinely loves dogs and the people who care for them
• Real growth opportunity --- we're scaling fast and building the team

This is a remote position.