Business Intelligence Analyst III

About the Role

Taco Bell is a global brand known for its Mexican-inspired quick service, with over 8,200 restaurants worldwide. They are seeking a Business Intelligence Analyst III to ensure the reliability and stability of their Data Platform, while collaborating with cross-functional teams and advocating for best practices in development processes.

Responsibilities

• Proactively communicate progress and updates to consumers, business partners, and cross-functional teams, ensuring stakeholders are informed and aligned as service requests are addressed
• Monitor the BI environment and resolve medium-to-high complexity incidents, including infrastructure failures and issues impacting 30+ reports and 1000+ users
• Lead deployment of changes into production and ensure adherence to reliability standards
• Advocate best practices for development teams by providing insights, influencing standards and processes
• Create and maintain documentation for BI processes, procedures, and root cause analyses for critical incidents
• Identify opportunities to improve processes and tools, collaborating with development teams to implement enhancements
• Mentor junior team members (onshore/offshore) and serve as a resource for complex problem-solving
• Drive innovation within the Data Platform team by exploring new technologies and methodologies
• Assist with on-call support for critical incidents to ensure production stability

Skills

• Bachelor's degree in analytics, statistics, engineering, math, economics, computer science, information technology, or related discipline; or equivalent years of experience
• 2 years of experience working with reporting platforms like Microsoft Fabric, primarily in an Admin role
• 2 years of experience with AWS cloud technologies
• 2 years of experience supporting data operations, deploying code into production, and configuring business intelligence environments
• Intermediate SQL writing skills, including the ability to advocate best practices for query writing
• Solid experience using incident management tools like Jira Service Management, Service Now, PagerDuty, or Incident IO
• Experience supporting and working with cross-functional teams in a fast-paced, dynamic environment
• Demonstrated ability to work cross-functionally and strong communication skills

Benefits

• Hybrid work schedule and year-round flex day Friday
• Onsite childcare through Bright Horizons
• Onsite dining center and game room (yes, there is a Taco Bell inside the building)
• Onsite dry cleaning, laundry services, carwash
• Onsite gym with fitness classes and personal trainer sessions
• Up to 4 weeks of vacation per year plus holidays and time off for volunteering
• Generous parental leave for all new parents and adoption assistance program
• 401(k) with a 6% matching contribution from Yum! Brands with immediate vesting
• Comprehensive medical & dental including prescription drug benefits and 100% preventive care
• Discounts, free food, swag and... honestly, too many good benefits to name

Company Overview

Taco Bell is an American fast-food restaurant chain specializing in Tex-Mex meals. It is a sub-organization of Yum! Brands. It was founded in 1962, and is headquartered in Irvine, California, USA, with a workforce of 10001+ employees. Its website is http://www.tacobell.com.