Customer Support Representative (Remote)
Location: Remote (Candidates must be present and authorized to work in the USA)
Employment Type: On‑Call / Flexible Support
Hourly Rate: Competitive
Start Date: ASAP
Positions Available: Multiple
Position Summary
Technology& is hiring Operations Support Agents to assist a large multinational client by providing customer support through phone, email, and chat.
This role focuses on helping customers with service inquiries, providing information, and ensuring a positive customer experience. Candidates with strong communication and customer service skills are encouraged to apply.
This position is part of a flexible remote support pool where candidates will receive paid training.
Candidate Profile
- Excellent communication skills with strong customer service orientation.
- Ability to remain calm, patient, and professional when handling customer inquiries.
- Strong listening skills with an empathetic and positive communication style.
- Detail‑oriented with strong organizational and time‑management skills.
- Proficiency in Microsoft Office tools including Word, Excel, and PowerPoint.
Key Responsibilities
- Respond to customer inquiries via phone, email, or chat in a professional and friendly manner
- Assist customers by providing information and guidance related to operational services
- Record inquiries and requests using a ticketing or support system
- Follow predefined scripts and procedures to assist customers
- Escalate complex issues to supervisors or specialized teams when required
- Maintain clear and accurate notes of customer interactions
- Ensure a positive and helpful customer experience
Equal Opportunity Employer
Technology& is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, gender, sexual orientation, age, disability, national origin, or any other legally protected status. We are committed to creating a diverse and inclusive workplace.