Afternoon / Evening Call Center Representative

Remote Travel Consultant | Customer Service & Call Center Role

Location: Remote (U.S.-based)

Schedule: Full-time | Second Shift After Training

Travel Incorporated is seeking customer-focused, detail-oriented individuals to join our team as Travel Consultants. This is an excellent opportunity for candidates interested in travel, customer service, call center roles, and remote careers.

If you enjoy helping people, solving problems, and working in a fast-paced environment, this role offers a strong entry point into the travel and hospitality industry.

Why This Job is a Great Fit

Paid Training & Career Development

• 14-week paid training program (TI University)
• Hybrid training structure: onsite (local candidates) or remote with 2 required weeks in Duluth, GA (travel covered)
• Ongoing coaching, mentoring, and skill development

Remote Work Stability

• Work-from-home position with company-provided equipment
• Structured schedule and supportive team environment
• Long-term career growth opportunities

In-Demand Experience

• Build skills in customer service, travel planning, client relations, and call center operations
• Gain experience with booking systems, itinerary management, and client communication tools

Key Responsibilities

• Handle inbound calls and emails support in a high-volume call center environment
• Provide travel planning assistance, including flights, hotels, and itineraries
• Deliver excellent customer service by identifying client needs and offering tailored solutions
• Assist with trip changes, cancellations, and problem resolution
• Maintain accuracy with data entry, reservations, and booking details
• Collaborate with internal teams to ensure seamless service delivery

Required Skills & Qualifications

• Experience in customer service, call center, hospitality, or client support preferred
• Strong communication skills (phone, email, chat)
• Ability to multitask and navigate multiple systems simultaneously
• Comfortable working in a fast-paced, performance-driven environment
• High attention to detail and strong organizational skills
• Basic computer proficiency (CRM systems, booking tools, Microsoft Office, etc.)
• High school diploma or equivalent

Work Requirements

• Fully remote (not mobile) --- must have a dedicated home office workspace
• Reliable high-speed internet required (no satellite or certain wireless providers such as Verizon and TMobile)
• Training schedule: Monday--Friday, 8:00 AM--5:00 PM ET
• Post-training schedule: Second shift (start times between 12:00--2:30 PM ET)
• Travel to Duluth, GA 2--3 times per year for training and team meetings

Benefits & Perks

• Paid training and career development programs
• Work-from-home flexibility
• Supportive, team-oriented culture
• Equipment provided
• Travel expenses covered for required onsite training

Apply Today -- Start Your Remote Career in Travel

Take the next step toward a career in travel, customer service, and remote call center support. Join Travel Incorporated and help clients plan seamless travel experiences.

Apply now at travelinc.com

This is a remote position which will be located at the associate's permanent residence. Candidates must reside in a state where Travel Incorporated is currently hiring and we reserve the right to decline applications based on location.

Travel Incorporated is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation gender identity, national origin, disability or veteran status. Individuals with disabilities who require accommodation or assistance to complete any portion of the inquiry, application or selection process may contact Human Resources at [email protected].

Connecting innovative technology with superior service to advance business travel.