Job Summary
Truly Nolen of Ocala and Daytona is seeking a highly organized, proactive, and professional Operations & Customer Success Coordinator to support our growing pest control operations.
This is not a passive administrative role. We are looking for someone who can think independently, communicate confidently with customers, help manage operational systems, support scheduling and routing, assist with billing and collections, and help create an exceptional customer experience.
The ideal candidate is detail-oriented, emotionally intelligent, organized under pressure, and capable of balancing professionalism with accountability. This position plays a major role in helping our company continue to grow while maintaining a high level of customer service and operational efficiency.
This position is currently remote and part-time (approximately 25--30 hours per week), with strong potential to grow into a full-time leadership support role within the next 6 months.
Responsibilities
- Answer inbound customer calls professionally and efficiently
- Follow up with customers regarding services, scheduling, billing, and concerns
- Support appointment scheduling and route coordination for technicians
- Help optimize schedules and maintain operational organization
- Assist with accounts receivable, payment collection, and invoice follow-up
- Manage customer records and update information within company CRM systems
- Support customer retention and overall customer experience initiatives
- Assist with generating and requesting Google reviews from satisfied customers
- Communicate professionally with technicians, customers, vendors, and management
- Help identify operational inefficiencies and contribute to process improvement
- Maintain accurate notes, documentation, and communication records
- Assist with administrative support tasks related to daily operations
- Support the Ocala and Daytona branches as company growth continues
Qualifications
- Strong communication and customer service skills
- Highly organized with strong attention to detail
- Ability to multitask and prioritize in a fast-paced environment
- Comfortable handling customer concerns professionally and calmly
- Self-motivated and capable of working independently in a remote environment
- Strong computer and technology skills
- Experience with Google Workspace, Microsoft Office, or CRM software preferred
- Experience with scheduling, routing, customer service, billing, or collections is preferred
- QuickBooks or bookkeeping experience is a plus
- Previous administrative or operations support experience is preferred
- Bilingual candidates are a plus, but not required
Ideal Candidate
This role is ideal for someone who:
- Thrives in a fast-paced environment
- Enjoys organization and problem solving
- Communicates confidently and professionally
- Can balance empathy with accountability
- Takes ownership instead of waiting for instruction
- Wants to grow alongside a rapidly expanding company
Compensation
- Part-Time Remote Position
- Approximately 25--30 hours per week
- Starting pay based on experience
- Performance bonus opportunities available
- Opportunity for advancement into full-time leadership support role
About Us
Truly Nolen of Ocala and Daytona focuses on providing high-level pest, termite, rodent, insulation, and prevention services while building long-term relationships with our customers and community. We believe in professionalism, communication, accountability, and creating real value for the people we serve.
Pay: $20.00 - $24.00 per hour
Benefits:
- Flexible schedule
Work Location: Remote