COMPANY DESCRIPTION
Vision Radiology was founded in 2003 by several radiology alumni from The Johns Hopkins University who shared the core values of dedication to diagnostic radiology and a commitment to patient welfare. Our mission from day one has been to set the highest standards of quality, timeliness, and client service in the practice of radiology.
JOB SUMMARY
Vision's Radiology Assistants provide administrative support for the Company's diagnostic radiology clinical staff, clients, and technical support team.
Please Note: This is a Remote, Night-Shift role, including Weekends and Holiday shifts. This remote position can be performed anywhere within the United States. A high-bandwidth, stable, and reliable internet connection is required.
Part-Time Flex position (10-20 hours per week, plus coverage as needed)
This part-time role is designed for individuals seeking a part-time position with the opportunity to earn additional hours each month. This role will receive 10-20 hours of scheduled shift work, with the possibility of additional hours to pick up coverage shifts or when additional capacity is needed.
ROLE RESPONSIBILITIES:
- Accept safety and quality of patient care, treatment, and services as a responsibility and priority
- Responsible for answering phone calls from hospitals during peak hours
- Assist with resolving any client questions/concerns that do not require a radiologist
- Notify radiologists or the appropriate Vision staff member (if applicable) with client questions to ensure issues are resolved in a timely manner
- Re-fax and send HL7 (i.e., studies that a client is unable to locate)
- Partner with IT as needed to help troubleshoot any exams that are not coming through
- Minor troubleshooting with our clients
- Reach out to the appropriate contact at the hospital to gather any information that may have been left out of the information sent over to Vision
- Inform the Radiologists of high-priority studies (stroke, AI stat, ROB, ICH), change exam priority, and monitor to ensure they are read as soon as possible
- Inform Radiologist of follow-up study that belongs to them
- Assign and remove prior comparison studies on the list that were sent for comparison
QUALIFICATIONS AND EDUCATION REQUIREMENTS:
- Ability to work evening/night shifts required
- Minimum 1 year of Medical/Healthcare experience is required
- Previous Technologist, Radiology Assistant, or imaging experience required
- Prior work experience in an administrative or customer service role preferred
Other skills and knowledge:
- Strong written and verbal communication
- Strong customer focus with excellent customer service
- Strong ability to multitask due to periods of high-volume workload on any given day
- Excellent time management skills
- Ability to act independently and make decisions that achieve optimal results
- Proficient computer skills
- Team-oriented with the ability to work with all levels of management
- Ability to work efficiently in a remote environment
COMPANY BENEFITS:
- 401(k) Program
- Employee Assistance Program
- Employee Discount Programs
- Variety of additional company perk programs (Health & Wellness, Learning & Development, etc.)