Part Time Customer Success Associate

Part Time Customer Success Associate

Do you have prior SaaS, HR, or CS experience? Do you thrive in a fast-paced, team-oriented work environment? Do you possess a strong technical aptitude and have a solutions-focused attitude? Are you motivated by customer satisfaction and helping people solve problems? Are you looking for a 100% remote position? Then, this opportunity might be a good fit for you!

We are on the hunt for a new Part Time Customer Success Representative to join our growing team!

About the Company

WorkBright is a leading HR platform for radically simple form verification. We're getting people to work faster by streamlining the hiring process.

Workbright is a Certified B Corp. We balance our purpose and profit as we consider our impacts on all stakeholders from a social, environmental, and governance perspective.

We're also a pretty great place to work. And don't just take our word for it-we're proud to be in Outside Magazine's ++Top 10 Best Places to Work for 2024++ (and 2023, 2022, 2021, and 2020) as well as Inc. Top Workplaces for 2023.

The Role:

We are seeking a Part-Time Customer Success Associate to support our Customer Experience team across two critical areas: customer support for smaller segments of business and operational support for our Partnerships program. This role is ideal for someone early in their Customer Success career or experienced and looking for part-time work, who thrives in a fast-paced, high-volume environment and is excited to build broad exposure across support, customer success, and partnerships.

You'll serve as a front-line resource for customer inquiries that require a human touch beyond automation, while also helping ensure our partner ecosystem runs smoothly through effective triage, coordination, and follow-through. Over time, this role will develop into a flexible " utility player" supporting CSMs, Implementation, and cross-functional initiatives as capacity allows.

Responsibilities:

Customer and Partnerships Support (Primary Focus)

• Respond to customer inquiries via Intercom (chat and email), focusing on:
  • Conversations not resolved by AI chat
  • Direct inbound email requests
• Troubleshoot product issues, guide customers through workflows, and provide clear, accurate solutions
• Maintain high CSAT through timely, empathetic, and thorough responses
• Identify trends, bugs, or recurring friction points and escalate appropriately
• Act as the voice of the customer by sharing insights with internal teams
• Support the Partnerships team by:
  • Triaging inbound partner-related support questions
  • Routing issues to the appropriate internal teams
  • Tracking tasks, deliverables, and follow-ups to completion
• Partner closely with the Partnership CSM to ensure:
  • Timely responses to partners
  • Clear communication across internal stakeholders
  • Help maintain organization and visibility across partner workflows and initiatives

CX Team Support & Coverage (Secondary / Growth Area)

• Build product expertise to support:
  • Team coverage for CSM workflows (triage, basic account support)
  • Implementation team assistance as needed
  • Professional Services delivery as needed
• Assist with operational tasks such as:
  • Intercom conversation management
  • Office Hours coverage (as needed)
  • Playbook or process execution support
• Contribute to internal documentation and process improvements

SUCCESS IN THIS ROLE LOOKS LIKE

• Consistently meeting or exceeding defined SLAs
• Strong ownership of inbound support conversations
• Seamless coordination across partner-related workflows
• Reliable follow-through-nothing falls through the cracks
• Growing product and process knowledge across CX functions

Physical:

Individuals may be required to sit or stand for long periods of time in the event of facilitating or participating in meetings in addition to working at a computer.

Required Qualifications:

• 1--3 years of experience in customer support, customer success, or similar customer-facing role
• Strong written and interpersonal communication skills
• Highly organized with excellent attention to detail and follow-through
• Comfortable managing multiple tasks and priorities simultaneously
• Technical aptitude and ability to learn new systems quickly
• Experience with CRM or support tools (e.g., Salesforce, Intercom, Zendesk)
• An ability to work independently and seek assistance proactively to meet role-specific KPIs.
• Passionate about sales, software, mobile and technology.
• High energy with a 'make-it-happen' attitude.
• Self-confident, self-directed, forward thinking, detailed-oriented.

Desired Qualifications:

• Experience in SaaS or HR technology
• Experience with live chat or high-volume support environments
• Familiarity with AI-assisted support tools (e.g., chatbots, automation workflows)
• Exposure to customer success or account management concepts

Travel Required:

No travel required for part time employees.

What We Offer You: Compensation and Benefits

• Compensation: $18-$21 per hour
• This is a part time, non-exempt position
• Opportunity to work at a BCorp!
• Accrued PTO
• 4 hours of paid time off to volunteer in your community each quarter
• Ability to participate in monthly wellness and Bcorp related challenges
• The ability to work from wherever you want!