**About Crescendo**
Crescendo is transforming customer experience with AI-powered support and customer operations solutions that combine advanced AI agents with human expertise. Leading enterprises trust Crescendo to improve customer satisfaction, increase efficiency, and drive measurable business outcomes. We're investing heavily in building a world-class inbound growth engine that increases awareness, generates demand, and establishes Crescendo as a category leader across both traditional and AI-powered discovery channels.
### **The Opportunity**
This is not a traditional SEO role. You'll sit at the intersection of SEO, AI Search Optimization (AEO), content engineering, authority building, and growth marketing. Your mission: build a repeatable organic acquisition engine that increases Crescendo's visibility, authority, and pipeline across Google, ChatGPT, Perplexity, Gemini, Reddit, industry publications, analyst reports, review platforms, and emerging discovery channels. This role reports to the Head of Growth.
**What You'll Own:**
* **Organic Search & Discovery:** Own Crescendo's end-to-end SEO strategy --- keyword strategy, topic clusters, technical SEO, and competitive positioning. Identify high-impact search opportunities across CX, AI, contact center, and support automation. Develop search-driven content briefs in partnership with Product Marketing and Content Marketing around launches and strategic initiatives.
* **AI Search Optimization (AEO):** Build and execute Crescendo's AI search and discoverability strategy across ChatGPT, Perplexity, Gemini, Claude, and emerging platforms. Develop Crescendo's presence across Reddit and niche community forums as a primary AEO channel --- these platforms are core source material for AI-generated responses. Brief and partner with Content Marketing on content designed for AI retrieval and citation. Monitor AI search share-of-voice and establish best practices for an AI-first discovery environment.
* **Content Engineering:** Build scalable, AI-powered content production systems using Claude, ChatGPT, AirOps, and automation workflows. Own the brief, workflow, and distribution infrastructure --- partner with Content Marketing on voice and creation. Create repeatable processes that convert existing assets into additional distribution-ready formats.
* **Authority & Reputation Building:** Drive backlink acquisition, review generation (G2, TrustPilot), and third-party validation strategies. Identify Reddit communities, Slack groups, and industry forums as channels for brand visibility and citation generation. Develop opportunities across analyst relations, guest content, industry publications, and thought leadership placement. Partner with Customer Success and Revenue to build customer advocacy and review volume.
* **Deliver 12-Month Success Outcomes:** Drive significant growth in non-branded organic visibility and organic-sourced pipeline. Deliver measurable AI search share-of-voice improvement across key discovery platforms. Build scalable content workflow infrastructure operating at consistent publishing velocity. Increase backlinks, reviews, and authority signals so organic growth becomes a documented, measurable contributor to revenue.
**What We Are Looking For:**
**Required:**
* 5--7 years in SEO, organic growth, content marketing, or demand generation for B2B SaaS.
* Proven track record building organic growth programs, not just maintaining them.
* Deep understanding of technical SEO, content strategy, and search optimization.
* Strong analytical skills with experience tying performance data to pipeline outcomes.
* Experience managing content workflows and cross-functional content programs.
**Preferred:**
* AI-native content workflows and content automation experience.
* AEO and AI search optimization experience (AirOps, Profound).
* Community and forum strategy experience (Reddit, Slack communities, industry forums).
* Familiarity with SEMrush, Ahrefs, Screaming Frog, HubSpot, Webflow, GA4, and Google Search Console.
* Experience in enterprise software, CX, contact center, or adjacent categories.
Who You Are
Builder, operator, and AI-native. You create systems from scratch, ship consistently, and use AI as a force multiplier --- not a shortcut. You care about pipeline, not vanity metrics, and you work well across Marketing, Sales, CS, and Product teams.
**What You'll Get In Return:**
You'll define and build the organic growth function at one of the fastest-growing companies in AI-powered customer experience --- from the ground up, with real ownership and real impact. **This is a fully remote position, offering the flexibility of working from home alongside a collaborative, distributed team.**
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**Company Culture Is At Our Core**
Core values give our work intention and our culture its edge. They're the standards we hold for ourselves, our partners, and each other.
* **Care for others:**Empathy is a key driver. When people thrive, so does the mission.
* **Embrace growth:**Curiosity fuels progress. Take bold risks, sharpen your edge, go forward.
* **Manifest trust:**Trust is our currency. Earn it daily, protect it fiercely, and let it fuel what's next.
* **Take ownership:**Bold choices with integrity at the core---that's how impact lasts.
* **Be humble:**Humility opens the door to better ideas. Hear others, lift others, keep learning.
**Crescendo**is proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process. If you require assistance or accommodations to participate in the job application or interview process, please contact [email protected].
**PRIVACY NOTICE**
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To understand more about Crescendo's privacy program, including your rights and options for managing the personal data you submit to us, please visit our Privacy Center here.
