Account Executive - Express Scripts - Hybrid

Job Summary

The Account Executive is responsible for managing the overall contract and relationship with existing complex clients and their consultants. This role owns the strategic renewal plan, develops long-term account strategies, and leads growth and retention efforts for current clients.

Key Responsibilities

Strategic Account Management

• Develop and execute strategic renewal plans.
• Create long-term account strategies.
• Lead growth and retention initiatives for existing clients.
• Identify business solutions that meet client needs and incorporate them into the annual SPARC (Strategic Planning & Review Consultation).
• Serve as the client expert and a resource for internal teams.
• Share best practices and provide leadership to drive business forward.
• Lead projects and corporate initiatives.

Sales and Business Development

• Utilize influence and persuasion to gain commitment.
• Build relationships to secure support and drive action.
• Negotiate skillfully and respond effectively to others' positions.
• Sell solutions efficiently and effectively.
• Educate and influence clients, customers, and consultants through structured training.
• Consistently meet or exceed sales targets.
• Maximize results by systematically managing accounts.
• Lead and coordinate overall team efforts.
• Focus on generating increased sales from established accounts.
• Leverage broad knowledge of business areas and the marketplace to advance organizational goals.
• Stay updated on industry trends, innovations, and competitive landscape.
• Conduct financial analysis to identify and act on strategic opportunities.
• Apply clinical knowledge in client interactions.

Customer Focus

• Build strong customer relationships and deliver customer-centric solutions.
• Gain insight into customer needs to improve member experience.
• Identify opportunities to benefit the customer.
• Build and deliver solutions that meet customer expectations.
• Maintain effective customer relationships, balancing short and long-term needs for renewal and organic growth.
• Build trust through honesty, integrity, authenticity, and reliability.

Communication and Collaboration

• Develop and deliver multi-mode communications tailored to different audiences.
• Listen attentively and adjust messages as needed.
• Provide timely and accurate information.
• Solicit feedback internally and externally to promote customer relations.
• Anticipate communication needs to remove ambiguity.
• Analyze complex information to solve problems effectively.
• Collaborate cross-functionally to solve problems and create solutions.
• Identify the root cause of issues and evaluate risks/benefits of solutions.
• Anticipate and balance the needs of multiple stakeholders.
• Secure and deploy resources effectively and efficiently.

Qualifications

• Bachelor's degree in a related field or 14 years of experience.
• 5 years of relevant client management experience with commercial PBM clients (with Bachelor's degree) OR Master's degree with 3 years of relevant experience.
• Strong PC skills (Microsoft Word, Excel, PowerPoint).
• Working knowledge of financials.
• Strong project management skills.
• Superior verbal and written communication and presentation skills.
• Ability to negotiate, lead others, organize, analyze, and interpret information.
• Ability to travel as needed.

Work Environment & Benefits

• Remote Work Requirements: If working from home, a cable broadband or fiber optic internet service with at least 10Mbps download/5Mbps upload is required.
• Incentive Compensation: This role is eligible for an incentive compensation plan.
• Comprehensive Benefits: Includes medical, vision, dental, well-being and behavioral health programs, 401(k), company-paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, and paid holidays.

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, provides pharmacy, care, and benefit solutions to improve health and increase vitality. We are dedicated to making the prediction, prevention, and treatment of illness and disease more accessible.

Equal Employment Opportunity

The Cigna Group is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, age, disability, sex, sexual orientation, gender identity, veteran status, religion, national origin, ancestry, marital status, genetic information, or any other protected characteristic.

Accommodation Requests

For reasonable accommodation during the online application process, please email [email protected]. This inbox is for accommodation requests only.

Tobacco-Free Policy

The Cigna Group maintains a tobacco-free policy. Candidates in certain states who use tobacco/nicotine may not be considered for employment unless they enroll in a qualifying smoking cessation program.

About The Cigna Group

The Cigna Group is committed to improving the health and vitality of those we serve through Cigna Healthcare and Evernorth Health Services. Join us in driving growth and improving lives.