Primary Program Manager - Accredo - Remote

Primary Program Manager - Accredo - Remote

Are you ready to step into a position that combines your communication skills, attention to detail, ability to multitask, and unrelenting drive to help others? We are looking for three Primary Program Managers to join our team. This person will be a client-facing point of contact for our external partners (i.e. Reimbursement Hubs and Pharma Manufacturers) and act as a liaison between those customers and our internal operations teams.

How you'll make an impact:

• Interact with internal and external partners at all levels the majority of your workday.
• Manage the relationship between your aligned pharmaceutical client(s), their HUBs and their program(s).
• Act as a liaison to answer questions related to Accredo processes, service issues and mitigate any escalations.
• Understand the nuances of how to position Accredo externally in a professional and discreet manner (what to say/not to say).
• Develop strong relationships, instill trust with partners and incorporate a strategic mindset, anticipating potential needs or concerns.
• Own responsibility for the overall health and performance of the program, specific products and services, and provide updates to stakeholders.
• Research, gather, analyze and communicate data efficiently.
• Identify and track trends, perform root-cause analysis and drive process improvement initiatives.
• Understand and be fluent in key performance metrics for specific specialty drug(s) and assist in expeditiously resolving delays.
• Create presentations and host meetings with operations leaders, account teams, HUBs and manufacturers to review metrics, program performance, support clinical/nonclinical in-services, and QBRs to showcase the value of this role.
• Perform work independently, adapt to a dynamic working environment and be an effective change agent.

What you need to do the job:

• High School Diploma or GED required. Bachelor's degree a plus.
• 2+ yrs (Accredo) specialty pharmacy related experience required.
• 2+ yrs client management, program support, and collaboration with matrix partners.
• 1+ years of managing escalated issues and handling difficult conversations in a clear and professional manner.
• Exceptional communication skills (both written and verbal)
• High attention to detail, impeccable organization, time management, advanced critical thinking and problem-solving skills.
• Proven ability to multi-task, prioritize, and support multiple projects while meeting deliverables.
• Proficient computer skills including all Microsoft office applications required.
• RxHome and CSP familiarity preferred.
• Professional presence while meeting virtually, both on and off camera

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

Compensation and Benefits:

• Annual salary: $54,100 - $90,100 USD/yearly, depending on relevant factors, including experience and geographic location.
• This role is also anticipated to be eligible to participate in an annual bonus plan.
• Comprehensive benefits package including medical, vision, dental, well-being and behavioral health programs.
• 401(k), company-paid life insurance, tuition reimbursement.
• Minimum of 18 days of paid time off per year and paid holidays.

About Evernorth Health Services:

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

Equal Opportunity Employer:

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

Reasonable Accommodation:

If you need a reasonable accommodation to complete the online application process, please email [email protected] for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.

Tobacco-Free Policy:

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Criminal History:

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

Our Mission:

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we're dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.