CPT-11266 Credit Repair Client Success & Dispute Processing Virtual Assistant

Application Instructions

If you've already completed the 20four7VA Recruiting Process—including the Final Interview—or have previously been contracted by a 20four7VA Client, please apply via the 20four7VA Team Portal for faster processing.

💡 Quick Tip: Upload your resume first to automatically populate most fields in the application form.

Overview

20four7VA is seeking an offshore independent contractor to provide remote services as a Credit Repair Client Success & Dispute Processing Virtual Assistant. This role involves supporting client onboarding, dispute processing, customer communication, and relationship management.

The ideal candidate will guide clients through the CRM and portal, answer questions, schedule consultations, and assist with dispute preparation. While prior credit repair experience is preferred, training on specific methodologies will be provided.

Scope of Services

Client Onboarding & Customer Success

• Welcome new clients and guide them through the onboarding process.
• Walk clients through the company's CRM and client portal.
• Answer general client questions regarding services and next steps.
• Schedule client consultations with the business owner.
• Maintain regular follow-up communication throughout the dispute process.

Credit Repair Dispute Processing

• Review and analyze client credit reports following established training.
• Prepare dispute letters using approved templates.
• Submit dispute letters electronically through LetterStream.
• Maintain accurate dispute documentation and processing records.
• Monitor dispute progress and communicate updates.

CRM & Administrative Support

• Maintain accurate client information within Client Dispute Manager.
• Update client records, notes, and dispute activity.
• Organize client files and supporting documentation.
• Assist with general administrative and workflow management tasks.

Customer Communication

• Provide professional, high-quality customer service.
• Respond to client inquiries promptly and accurately.
• Escalate complex questions or issues to management.
• Maintain consistent communication to ensure a positive client experience.

Skills

• Prior credit repair experience preferred (must undergo 20four7VA basic Credit Repair Training module).
• Customer service experience required.
• Experience with client onboarding or account management preferred.
• Familiarity with Client Dispute Manager or similar credit repair CRM preferred.
• Strong organizational and documentation skills.
• Ability to analyze client information and follow established dispute procedures.
• Strong written and verbal English communication skills.

Application Software Knowledge

• Client Dispute Manager (Training provided)
• LetterStream (Training provided)
• Credit Repair CRM Platforms
• Microsoft Office
• Google Workspace

Ideal Candidate Profile

• Passionate about helping clients improve their financial future.
• Excellent customer service and communication skills.
• Organized with strong attention to detail.
• Dependable, proactive, and responsive.

Work Schedule

• Contracted Hours per Week: 30 Hours
• Scheduled Working Days: Monday through Thursday
• Daily Working Time: 12:00 PM - 6:00 PM EST

Terms of Engagement

• Contractors operate under a Master Services Agreement and a Statement of Work.
• This is not an offer of employment; contractors are not employees of 20four7VA or any client.
• All compensation is processed through 20four7VA.

Role Summary

• Required Service: Business Support
• Experience Tier: Junior to Senior Level
• Languages: English (Clear & Professional Communication Required)
• Region Preferences: Any

What We Offer

• Competitive rates
• Weekly payments
• Free training and upskilling
• Constant support and guidance
• A vibrant community