Customer Service Representative - $17.00 - $19.00 per hour

About the Role

This opportunity is for a Remote Customer Service Representative supporting customers through a high-volume contact center environment.

The role focuses on delivering helpful, professional, and efficient service while assisting callers with loyalty program questions, account-related inquiries, product or service information, and issue resolution.

This position is well suited for someone who is dependable, customer-focused, comfortable using multiple systems, and able to adapt in a fast-paced remote setting.

Schedule: 40 hours per week, with set shifts assigned after training

Eligible Work States: Texas, Florida, Georgia, Louisiana, Mississippi, Oklahoma, and Tennessee

What You'll Do

• Handle incoming customer inquiries with professionalism and attention to client-specific service guidelines
• Manage a high volume of inbound calls while meeting service and performance expectations
• Learn and stay current on loyalty program guidelines, product details, service updates, promotions, and process changes
• Provide accurate support to callers by using internal systems, tools, resources, and AI-powered agent-assist technology
• Resolve customer issues in a timely manner and de-escalate calls when needed
• Escalate unresolved or complex issues according to established procedures
• Maintain a positive, customer-centered approach in daily communication
• Follow company policies, workflows, and procedures while delivering consistent service
• Support customer satisfaction, call quality, and other performance goals
• Adapt to new tools, products, client expectations, and fast-changing service requirements
• Engage in ongoing learning to build skills within customer care and loyalty program support
• Collaborate with team leaders, coaches, and peers to stay aligned, supported, and connected
• Help strengthen customer loyalty through empathy, efficiency, problem-solving, and professional communication

Qualifications

• High school diploma or equivalent required
• Minimum of 2 years of customer service experience required
• Strong verbal and written communication skills with a consistently professional tone
• Strong problem-solving skills, attention to detail, and a proactive customer care mindset
• Ability to navigate multiple systems at the same time
• Proficiency with Microsoft Office Suite
• Reliable, flexible, and able to work in a dynamic contact center environment
• Availability for evening and weekend shifts as needed
• Ability to complete a 6-week remote training program with full attendance and engagement
• Quiet work-from-home setup with a strong internet connection required

Schedule and Training

• Full-time schedule of 40 hours per week
• Set shifts are assigned after training
• Weekend availability is required
• Remote training lasts 6 weeks and requires full participation

Benefits

• Medical, dental, and vision insurance
• Fitness benefits
• Paid time off
• 7 paid company holidays
• 401(k) plan with company match
• Annual profit sharing
• Career growth pathways within a remote customer care environment
• Potential monthly performance bonuses of up to $350