Engineering Administrator

Job Description

The Engineering Administrator supports the service department by managing incoming service requests from existing customers, coordinating internal resources, and ensuring timely and accurate completion of service activities. This role uses an ERP system to organize service tickets, create service orders, process purchase orders, and prepare quotes, while collaborating closely with technicians and technical teams to deliver a smooth and efficient service experience.

Responsibilities

• Receive and review incoming service requests from existing customers through the ticketing system and ensure each request is accurately logged and organized.

• Dispatch appropriate internal technicians and other required parties to address service requests in a timely manner.

• Assess the urgency of service requests and escalate issues as needed, clearly communicating priority and requirements to internal teams.

• Prepare and assemble quotes for internal technicians to be on-site, ensuring accuracy and completeness of all information.

• Process purchase orders in the ERP system and verify that each purchase order matches the corresponding quote.

• Create and maintain service orders in the ERP system, ensuring all relevant details are captured and updated as work progresses.

• Confirm technicians have the necessary tools, equipment, and resources to complete service requests, including coordinating the scheduling and arrival of additional tools such as lifts.

• Collect and organize documentation related to repairs and issues, ensuring all records are complete and properly stored.

• Close out service tickets in the system once work is completed, ensuring all documentation, costs, and notes are accurately recorded.

• Collaborate with field service, engineering, and other technical teams to support scheduling of field visits, audits, and ordering of parts as needed.

• Maintain high standards of accuracy, organization, and follow-through to support a seamless service experience for customers and internal teams.

Essential Skills

• 3 years of experience in a role where worked with a technical team (Field Service, Engineering, etc.) to support technical requests (Ex: scheduling field visits/audits or ordering parts)

• ERP system Experience

• Strong Attention to Detail / Organizational Skills

Work Environment

This role operates in a hybrid work environment, with three days on-site and two days working from home each week. During the initial training period of approximately one to two months, the position will require more frequent on-site presence to support onboarding and learning. Standard working hours are typically from 8:00 a.m. to 5:00 p.m. The position is office-based when on-site and involves extensive use of an ERP system, including IFS, along with other standard office and ticketing tools. The organization offers six paid holidays and one week of paid time off during the contract period, contributing to a supportive and balanced work setting.

Job Type & Location

This is a Contract to Hire position based out of Grand Rapids, MI.

Pay and Benefits

The pay range for this position is $20.00 - $23.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan -- Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Grand Rapids,MI.

Application Deadline

This position is anticipated to close on May 26, 2026.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.