Customer Service Representative

Adecco is assisting a local client recruiting for Customer Service Representative opportunities in FORT MILL SC 29707. This is an excellent opportunity to join a winning culture and provides comprehensive title insurance protection and professional settlement services for homebuyers and sellers, real estate agents and brokers, mortgage lenders, commercial property professionals, homebuilders and developers, title agencies and legal professionals to facilitate. If the Foreclosure Specialist sounds like something you would be interested in, and you meet the qualifications listed below, apply now!

Job Summary

We are seeking a dedicated Customer Service Representative (CSR) to join our team in a hybrid work environment based near Fort Mill, SC. This role supports various business segments by handling customer inquiries, resolving issues, and delivering excellent service across multiple communication channels.

Customer Service Representatives operate in both call center and non-call center environments, providing support to the general public, real estate professionals, and internal stakeholders. The nature of inquiries may vary depending on the business unit (e.g., escrow, insurance, technical support).

Key Responsibilities

• Serve as the primary point of contact for customers via phone, email, and written correspondence.
• Handle Tier 1 and Tier 2 customer inquiries, troubleshooting and resolving issues efficiently.
• Verify customer identity and account details to ensure accurate service delivery.
• Analyze customer concerns and implement appropriate solutions.
• Escalate complex issues to supervisors or field teams as needed for timely resolution.
• Maintain detailed logs, reports, and records of customer interactions.
• Investigate and track a broad range of customer issues from initiation to resolution.
• Perform proactive outreach to customers requiring additional attention or support.
• Collaborate with offshore teams to clarify processes or resolve specialized issues.
• Assist with billing inquiries, including preparation, explanation, and coordination with relevant departments.
• Support order fulfillment activities, including processing orders, reconciling data, tracking via spreadsheets, and following up with customers.

Required Skills

• General understanding of customer service principles and company products/services.
• Strong problem-solving and communication skills.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Ability to navigate computerized systems and data entry platforms.
• Minimum 2 years of related customer service experience (call center or similar environment preferred).

What's in this position for you?

• Pay range: $21.01 /hr.
• Location: FORT MILL SC 29707 (Hybrid)
• Work Schedule: Mon-Fri 11 AM - 8 PM EST (Rotational 1 Saturday per month.)
• Weekly paycheck.
• Dedicated Onboarding Specialist & Recruiter.
• Access to Adecco's Aspire Academy with thousands of free upskilling courses.

This position is being recruited by one of our Centralized Delivery Team and not our local Branch. For instant consideration for this position and other opportunities with Adecco in FORT MILL SC 29707 apply today!

Pay Details

$21.00 per hour

Benefits

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.