Support Technician

Location

100% Remote

Schedule

Monday -- Friday, 2:00 PM -- 12:00 AM EST

We are seeking a Remote ELD Support Technician to provide technical support and troubleshooting assistance for Electronic Logging Devices (ELD) and mobile applications used in a transportation environment. This role is ideal for someone with strong customer service skills, technical troubleshooting experience, and the ability to work effectively in a fast-paced support setting.

Key Responsibilities

• Respond quickly to incoming support requests related to ELD tablets and mobile applications
• Troubleshoot hardware, software, and system-related issues
• Diagnose and assess repair or training needs for drivers and internal employees
• Determine when devices require escalation or routing for physical repair
• Communicate repair statuses and updates with internal departments and operations teams
• Document all technical issues, troubleshooting steps, and resolutions within the ticketing system
• Provide timely support to minimize downtime and maintain operational efficiency
• Deliver excellent customer service while supporting users with varying technical skill levels
• Assist with training and user guidance as needed
• Support additional duties and projects as assigned

Qualifications

• High school diploma or equivalent combination of education and experience
• Previous call center or technical support experience preferred
• Experience supporting Electronic Logging Devices (ELD) strongly preferred
• Strong troubleshooting, problem-solving, and decision-making abilities
• Proficiency with Microsoft Office Suite (Excel, Word, Outlook)
• Comfortable using Windows-based systems and internet applications
• Excellent communication and organizational skills
• Ability to work independently in a fully remote environment
• Professional demeanor with strong collaboration skills

Preferred Experience

• Transportation, logistics, or fleet support experience
• Experience working with ticketing systems such as Freshservice or similar platforms

What We Offer

• Fully remote work environment
• Stable weekday schedule
• Opportunity to support a growing transportation technology operation
• Collaborative and team-oriented culture