LPN - Advanced Care Planning Specialist, Remote

Job Overview

Job Type: Full-time, Volunteer Remote: Remote

Join Aledade's growing clinical call center team in this 100% remote, telephonic role designed for LPNs looking to transition away from bedside floor stress into high-impact patient advocacy. As an Advanced Care Planning Specialist (internally called Facilitator), you will guide patients through meaningful, end-of-life care conversations and secure their medical wishes from the comfort of your home office.

This full-time position features structured 8-hour shifts scheduled Monday through Friday between 8:30 a.m. and 10:00 p.m. ET, with specific shift times rotating approximately every 6 months to ensure team balance. Additionally, to support our patients during peak periods, voluntary overtime may be solicited during high-volume months.

Primary Duties

• Conduct personalized, compassionate advance care planning telephonic conversations with patients and/or families to identify, document, and communicate their healthcare goals and wishes for future medical care.
• Educate patients and families about medical interventions—such as feeding tubes, mechanical ventilation, and CPR—in simple, understandable terms.
• Accurately document details of the conversation within 48 hours to generate state-specific advance care planning documents.
• Provide patient support via incoming patient calls, documentation review support, and special projects when needed.
• Maintain knowledge of state-specific laws and regulations regarding advance care planning through training and 1:1s.

Minimum Requirements

• License: Current and unrestricted LPN license (Certificate or Diploma in Practical Nursing).
• Experience: 2+ years as an LPN or relevant experience.
• Clinical Knowledge: Demonstrated knowledge of serious medical conditions (e.g., COPD, CHF, ESRD) and their progression.
• Skills: Ability to adapt to shifting priorities, familiarity with Google Suite, and the ability to learn new telephony and documentation technology quickly.
• Communication: Strong verbal and written communication skills with high-level active listening and empathy.
• Regulatory Knowledge: Familiarity with state-specific legal regulations regarding advance directives, Medical Power of Attorney, and ACO/Medicare/CMS guidelines.

Preferred Qualifications

• Experience in palliative care or hospice.
• CHPN or CHPLN certifications.
• Inpatient hospital experience including ICU or emergency medicine.
• Spanish speaking experience.

Compensation and Benefits

• Salary: $60,000/year base + bonus + equity.
• Hourly: $28.85/hour base.
• Benefits: Comprehensive health, dental, and vision insurance (up to 80% paid), 21 days of PTO, 12 weeks paid parental leave, 401(k) with 4% match, stock options, and more.

Who We Are

Aledade is a public benefit corporation empowering independent primary care. We are the largest network of independent primary care in the country, helping practices deliver better care and thrive in value-based models. We are a collaborative, inclusive, and remote-first culture.

Aledade is an equal opportunity employer. All qualified candidates will receive consideration for employment without regard to age, race, color, national origin, gender, religion, disability, or other protected status.

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