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Customer Experience Specialist
Job summary
Florida
Work model
Fully remote
Only United States
1 month ago
Job description
Customer Experience Associate -- Remote (EST)
Duration: 6+ Months
Schedule: 10:30 AM -- 7:00 PM EST
Job Overview
We are seeking a Customer Experience Associate to support customer engagement, feedback collection, and sales support activities across CertainTeed businesses. This role involves handling inbound/outbound customer interactions via calls, emails, chats, and surveys while delivering a best-in-class customer experience.
Key Responsibilities
- Respond to customer inquiries related to products, installation, and promotions
- Handle inbound calls, emails, chats, NPS surveys, and outbound follow-ups
- Capture customer insights and feedback using Salesforce
- Promote CertainTeed products and identify sales opportunities
- Collaborate with CX, sales, and plant teams to improve customer satisfaction
- Support knowledge sharing and process improvements within the team
Requirements
- Bachelor's/Associate's degree or 3--5+ years of customer service experience
- Experience in customer support, call center, sales, or product support preferred
- Strong communication, problem-solving, and organizational skills
- Salesforce experience is a plus
- Ability to work independently in a fast-paced remote environment
Additional Information
- Fully Remote role
- Flexible hours within EST schedule
- Excellent opportunity with a global organization