Customer Service Rep – 100% REMOTE!!!

Overview

Our client, a US Fortune 1,000 company and a major process services provider to Government Health and Human services agencies in the US, seeks an accomplished Customer Service Representative.

• Location: Texas (Must be located in Texas)
• Duration: 6 months+ temp-to-hire
• Pay rate: $16/hr on W2

Important Requirements

• Bilingual fluency in English and one of the following: Spanish, Japanese, Laotian, Mandarin, Cantonese, Cambodian, Korean, Vietnamese, Tagalog, Hmong, or Armenian.
• Work schedule: Must be available 9 AM to 9 PM PST, Monday through Friday.
• Equipment: Must have your own laptop/computer.
• Internet: Wired internet connection (Download: 20 Mbps minimum, Upload: 5 Mbps minimum).

Job Description

• High school diploma or GED required; Associate degree preferred.
• Ability to maintain confidentiality and security of all information.
• Ability to comply with current and updated policies and procedures.
• Ability to interact courteously and effectively with a diverse population; cultural competency.
• Excellent organizational, interpersonal, written, and verbal communication skills.
• Ability to perform comfortably in a fast-paced, deadline-oriented work environment.
• Ability to execute many complex tasks simultaneously and work independently or as part of a team.
• Proficient in Microsoft Office products.
• Must be able to remain in a stationary position for an extended period of time.

Job Responsibilities

• Respond to customer inquiries via telephone, Interactive Voice Response (IVR), or web-based portal regarding programs and services.
• Record customer interactions and transactions by documenting details of inquiries, complaints, comments, and actions taken.
• Follow standard operating procedures to ensure consistency and accuracy.
• Address customer inquiries and resolve problems to ensure appropriate changes are made.
• Refer unresolved grievances to designated departments for further investigation.
• Communicate with supervisors regarding potential needs or concerns.
• Perform accurate data entry.
• Perform other duties as assigned by management.

Contact Information

Recruiter: Gurjant Singh Phone: 925-297-5994 Email: [email protected] Website: www.ameritconsulting.com

Company Overview

Amerit Consulting is a fast-growing staffing and consulting firm founded in 2002. We provide consulting, temporary staffing, direct hire, and payrolling services to Fortune 500 companies and small to mid-sized organizations. We currently have over 2,000 employees in 47 states.

Amerit Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.