Sr. BSA / Configuration Management (FULLY REMOTE)

Job Posting Details

Job#: 3030333

Location: Fully remote (United States) Employment Type: 12-month contract (potential to extend/convert)

Role Overview

Apex Systems is seeking a Sr. Business Systems Analyst (BSA) with a focus on Configuration Management for a major Healthcare client. This role is responsible for the design, governance, and operational excellence of the Configuration Management Database (CMDB) within the ServiceNow platform. You will collaborate with ITSM, infrastructure, application owners, and platform engineering teams to ensure accurate configuration data, robust processes, and effective CMDB utilization across the enterprise.

The Senior BSA will be instrumental in maturing CMDB processes, implementing enhancements, analyzing data quality, and aligning CMDB practices with ITIL standards.

Key Responsibilities

• Monitor CMDB Data Quality & Health
• Support & Troubleshoot CMDB Issues
• Manage and Improve CMDB Governance
• Work on Enhancement Requests
• Maintain Documentation & Training
• Drive Continuous Improvements

Success Indicators

• High CMDB data accuracy and compliance with governance standards.
• Strong stakeholder engagement and adoption of CMDB processes.
• Measurable improvements in ITSM/ITOM processes through better configuration data.
• Proactive identification of gaps and leadership in closing them.
• Delivery of scalable, well-designed CMDB solutions on the ServiceNow platform.

Required Qualifications

Education: Bachelor's degree in a quantitative or business field (e.g., statistics, mathematics, engineering, computer science) or equivalent experience.

Experience: 4 years of related experience.

Technical Skills:

• Experience with Data Processing.
• Knowledge of healthcare payer business functions and operations.
• Knowledge of Agile Software Development and the Software Development Life Cycle.
• Strong expertise with ServiceNow CMDB, including CI class structures, reconciliation, discovery, and integrations.
• Strong analytical, documentation, and communication skills.
• Experience working with technical teams across infrastructure, applications, and platform engineering.

Nice to have:

• Technical CMDB expertise, strong interpersonal skills, and a process-driven, analytical mindset.

Soft Skills:

• Ability to identify basic problems and procedural irregularities, collect data, establish facts, and draw valid conclusions.
• Ability to work independently.
• Demonstrated analytical and project management skills.
• High level of accuracy, even under pressure.
• Excellent judgment and decision-making skills.

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Apex Systems is an equal opportunity employer. We value diversity and welcome applications from all qualified candidates.

Note: You MUST be authorized to work in the United States without sponsorship.

Apex Benefits Overview

Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans. We offer an ESPP and a 401K program with a company match after 12 months. Additional benefits include an HSA, SupportLinc Employee Assistance Program (EAP), a corporate discount savings program, and more. Professional development opportunities include an on-demand training program, access to certification prep, and a library of technical and leadership courses after 6 months of tenure. Apex also offers certification discounts and other perks. A dedicated customer service team and a certified Career Coach are available for consultants. A full list of benefits is available in the 'Welcome Packet'.

Apex Systems is a world-class IT services company recognized for its commitment to innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Awards include ClearlyRated's Best of Staffing in Talent Satisfaction (US) and Great Place to Work (UK & Mexico).