Hotline Caseworker-Hybrid Work Model

Job Details

• Job Number: 680
• Salary: $22.00 - $32.35
• Department/Office: Human Services
• Division: Child & Adult Protection Services
• Location: 14980 E. Alameda Dr., Aurora, CO, 80012
• Job Type: Hourly Full-Time
• Posting Date: 07/10/2026
• Closing Date: 07/24/2026

About Arapahoe County

The Arapahoe County government serves its communities in ways both obvious and obscure. As the beating heart of local and regional government, we're here for our neighbors on their best days---and their worst. We share our residents' goals of preserving our quality of life and strive to be the place we're proud to call home.

Our Mission

Arapahoe County Department of Human Services (ACDHS) builds strong communities by promoting the safety, independence, and stability of individuals and families.

Our Vision

To end the cycle of poverty and prevent abuse and neglect of children and vulnerable adults (using an integrated Two-Generation approach).

ACDHS uses an integrated Two-Generation (2Gen) approach to address all of the basic human services needs of the entire family unit. This approach builds well-being for families by focusing equally and intentionally on high-quality services in five areas of focus: early childhood education, adult education and employment pathways, economic security, health and well-being, and social capital.

Available Shifts

• Wednesday-Saturday 10am-8:30pm
• Monday-Friday 3:30pm-Midnight

General Description

The intake screening unit receives all intake referrals to the Department for child abuse/neglect, adult abuse/neglect/exploitation, youth services and any other crisis situations involving this population. The purpose of the position is to gather complete, accurate information from reporting parties to make an initial assessment of the information to arrive at an appropriate case disposition.

Duties

• Receives incoming calls of a crisis nature and determines the problem and gravity of the crisis being reported. Gathers information to make an initial assessment, determine safety issues, identify required services, and determine necessary community referrals. Provides support and counseling until the matter can be dispositioned.
• Completes thorough record checks on all reports received, utilizing state and county systems including Trails, CBMS, and Colorado Courts.
• Provides community resources and information via telephone and emails, processes police and school reports, and prioritizes follow-up.
• Completes follow-up work and call-backs requested by the RED Team to influence disposition determination.
• Attends and participates in RED Teams on a routine basis.

Requirements

Skills, Abilities and Competencies

• Basic understanding of social casework principles, dynamics of child/adult abuse/neglect, and adolescent development.
• Knowledge of agency and state rules, regulations, and procedures.
• Ability to elicit information in a timely, accurate manner to make decisions affecting client health, safety, and well-being.
• Skill in relating to clients and reporters in an emotionally supportive manner during crisis situations.
• Ability to assess immediate crisis situations and establish a plan of action with minimal supervision.
• Ability to remain calm, organized, and in control of stressful situations.

Behavioral Competencies

• Accountability
• Accessibility
• Inclusivity
• Integrity

Education and Experience

• A bachelor's degree from an accredited institution with a major in a human behavior science field (equivalent to 30 semester hours or 45 quarter hours in development of human behavior, child development, family intervention techniques, diagnostic measures, or therapeutic techniques such as social work, psychology, sociology, guidance and counseling).

Pre-Employment Additional Requirements

• Must successfully pass pre-employment testing, including an acceptable motor vehicle record (MVR) and background check.
• Possession of a valid Class "R" Colorado Driver's License or the ability to obtain one within two weeks of appointment.

Post-Employment Requirements

• Security clearance required: will require fingerprinting and a Colorado Bureau of Investigation (CBI) background check.

Work Environment and Physical Demands

Work is generally confined to a standard office environment. The environment can be stressful, fast-paced, and challenging. Physical demands include sitting (80%), standing/walking (20%), occasional lifting up to 20 lbs, and constant use of computer and telephone equipment.

Additional Information

• Some positions may qualify for the Public Service Loan Forgiveness Program.
• Arapahoe County is an equal opportunity employer.
• In accordance with Senate Bill 23-058, applicants are not required to include age, date of birth, or graduation dates on the initial application.