Administrative Associate I

Job Description

The Administrative Associate I will join a highly collaborative and customer-focused Payroll Support team responsible for resolving payroll and timekeeping inquiries through a ticketing system. This role serves as a Tier II support resource, handling escalated cases that require updates, corrections, or deeper investigation across multiple timekeeping platforms. The ideal candidate is detail-oriented, eager to learn complex policies and procedures, comfortable working in a high-volume environment, and committed to providing exceptional customer service. Prior payroll experience is preferred but not required; candidates with strong ticketing, customer service, HR, or call center experience are encouraged to apply.

Responsibilities

• Review, investigate, and resolve escalated payroll and timekeeping cases through the ServiceNow ticketing system.
• Manage a high volume of tickets while maintaining accuracy and service level expectations.
• Research and apply payroll, attendance, and timekeeping policies to resolve employee inquiries.
• Support multiple timekeeping systems, with initial focus on a primary platform before expanding knowledge across additional systems.
• Collaborate with Tier I support teams to ensure timely escalation and resolution of cases.
• Document case activity, resolutions, and follow-up actions within the ticketing platform.
• Identify process improvement opportunities and recommend enhancements to increase efficiency and customer satisfaction.
• Partner with team members to share knowledge, resolve complex issues, and support department objectives.
• Maintain confidentiality and accuracy when handling employee payroll and timekeeping information.

Essential Skills

• High school diploma or equivalent.
• Experience working in a customer service, administrative, HR support, shared services, call center, or ticket-based environment.
• Strong problem-solving and analytical skills.
• Excellent written communication abilities.
• Ability to learn and apply complex policies and procedures.
• Strong organizational skills and attention to detail.
• Ability to manage competing priorities in a fast-paced, high-volume environment.

Additional Skills & Qualifications

• Payroll, timekeeping, HR operations, or workforce management experience.
• Experience working with ServiceNow or similar ticketing systems.
• Experience supporting Workday or other HRIS/timekeeping platforms.
• Experience using Workday, UKG Dimensions, and/or MyTime preferred.
• Knowledge of payroll compliance, attendance, or timekeeping processes.

Work Environment

This is a fully remote position within a team-oriented, collaborative culture with strong peer support. The role operates in a high-volume environment supporting payroll and timekeeping inquiries, providing opportunities to learn multiple timekeeping systems and expand payroll operations knowledge. Additional workload may occur during peak business cycles, payroll events, and organizational transitions.

Job Type & Location

This is a Contract position based out of Memphis, TN.

Pay and Benefits

The pay range for this position is $24.50 - $24.50/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan -- Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Jul 24, 2026.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] for other accommodation options.

Legal Disclosures

• San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
• Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
• Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.