Renewal Support Specialist

Job Summary

The Pipeline Renewal Support Specialist is responsible for the daily execution of activities that maintain a healthy and accurate Renewal sales funnel. This role involves identifying upcoming opportunities, qualifying and creating/updating opportunity records, and ensuring data integrity for accurate forecasting and timely, compliant proposals. The Specialist will also support account planning, pipeline hygiene, and reporting to enhance conversion rates and operational efficiency.

What you'll do

• Maintain opportunity hygiene by updating stages, splits, territories, and customer-specific verbiage to ensure reliable dashboards.
• Support verification that wins are logged correctly and ensure pipeline opportunities are converted into executed projects.
• Track recurring blockers, propose process or tool enhancements, and participate in pilot initiatives that streamline pipeline workflows and improve conversion rates.
• Track and update key pipeline metrics such as opportunity intake volume, data-quality accuracy, quote-turn-time SLA compliance, stage aging/velocity, total and weighted pipeline value, and quote-to-win conversion rates to reflect real-time funnel health for leadership decision-making.

Skills

• Sales support
• Microsoft Excel
• Contract administration
• Renewals
• Quoting
• Salesforce software
• VLOOKUP
• Software sales
• Customer service
• Data entry
• Email
• Sales
• Order entry
• Customer support
• Microsoft Office
• Administrative support
• Salesforce CRM

Additional Skills & Qualifications

MUST HAVEs

• Bachelor's Degree OR 4 years of relevant or related experience without a degree in renewal operations, quoting, sales support, or opportunity management.
• Familiarity with key platforms: Salesforce, partner/distributor portals, Quote Automate, Outlook, WebEx, and Teams. Ability to quickly adopt new systems and tools.
• Proficiency with MS Office Suite Products.
• Intermediate to Advanced Excel skills (VLOOKups).

NICE TO HAVEs

• Technology sales support experience.
• Associate's or Bachelor's degree.
• Software renewals experience.
• Experience working with Cisco products.

SOFT SKILLS

• Detail-oriented and analytical, with the ability to reconcile pricing, dates, and partner rules across large opportunity volumes.
• Collaborative problem-solver who escalates effectively, proposes improvements, and supports a culture of continuous improvement across the pipeline team.
• Ability to anticipate patterns, connect broader implications, and apply judgment across multiple sources of information.
• Excellent written and verbal communication skills, maintaining professional relationships with all departments.
• Demonstrated ability to balance multiple priorities simultaneously and adapt to changing business needs while meeting deadlines.
• Solid attention to detail and a penchant for accuracy.
• Time-management skills and the ability to handle multiple projects.
• Ability to prioritize work and perform accurately under pressure with frequent interruptions.
• Ability to understand, remember, and apply oral and/or written instructions.
• Ability to organize thoughts and ideas into understandable terminology.
• Ability to multi-task, organize, prioritize, apply common sense, and follow basic instructions and guidelines.

Job Type & Location

• This is a Contract to Hire position.
• Location: Vernon Hills, IL.
• Workplace Type: Fully remote.

Pay and Benefits

• Pay Range: $20.00 - $23.00/hr.
• Eligibility requirements apply to some benefits and may depend on job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms.
• Available benefits for this temporary role may include: Medical, dental & vision; Critical Illness, Accident, and Hospital; 401(k) Retirement Plan (Pre-tax and Roth post-tax contributions); Voluntary Life & AD&D Insurance; Short and long-term disability; Health Spending Account (HSA); Transportation benefits; Employee Assistance Program; Time Off/Leave (PTO, Vacation or Sick Leave).

Application Deadline

• This position is anticipated to close on Apr 17, 2026.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain, and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific, and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] for other accommodation options.