Job description
Summary
The Supplier Readiness Professional will deliver high-quality, specialized support services to suppliers by resolving complex issues, managing proactive service workflows, assisting with country-specific safety manual reviews, and ensuring compliance with internal standards and external requirements.
If within a commutable distance to one of our offices, this role would require a hybrid schedule (Tues-Thur in office, Mon/Fri work from home).
Pay rate: $16.00/hour USD
This position will start on June 8, 2026, and requires 100% attendance for 8 weeks of training (Mon-Fri 9 am-6 pm Mountain time).
Essential Duties and Responsibilities:
- Serve as a subject matter expert across Avetta platforms including but not limited to Connect and Salesforce.
- Manage and resolve advanced supplier inquiries related to billing, compliance, audit, and onboarding with a focus on accuracy and timeliness.
- Collaborate with internal teams (e.g., Supplier Services, Risk, Billing, QHSE) to streamline processes and resolve cross-functional issues.
- Maintain up-to-date knowledge of platform changes, service offerings, audit, and compliance requirements.
- Support onboarding and training of new RTW reps, including mentoring and shadowing.
- Participate in special projects, including process improvement initiatives and pilot programs.
- Collaborate with third parties (e.g., insurance agents or audit professionals) to collect and verify supplier compliance data.
- Participate in proactive compliance-focused campaigns and new client onboarding initiatives.
- Track and meet performance metrics including CSAT scores, service levels, quality, and campaign-specific KPIs.
- Contribute to company initiatives by participating in projects and tasks that enhance customer service excellence.
- Reliable and predictive attendance.
Ideal Qualifications:
- 3-5 years of experience in supplier support, customer service, or compliance operations, preferably in a SaaS or risk management environment.
- Demonstrated expertise in customer support and document review workflows.
- Completion of skill-based routing certifications and microlearning modules (e.g., Case Management, Country Specific Audits, Supplier Engagement) through our onboarding and training programs.
- Strong communication skills and ability to manage multiple priorities independently.
- Experience mentoring or training peers is a plus.
- Reliable and predictive attendance.