Head of Client Relationships

Head of Client Relationships

Location: Fully Remote Employment Type: Full-time, Exempt Reports to: Chief Executive Officer Salary Range: $150,000 - $200,000 Benefits: 401(k) matching, health insurance, PTO

Summary

The Head of Client Relationships leads Aviation Portfolio's team of Directors, Client Relationships who own every client relationship at the firm. This is a player-coach leadership role accountable for the health of the entire client book: setting the standard for advisory quality, developing the team, and ensuring every portfolio is managed with the rigor and advocacy our clients require. The Head of Client Relationships steps in on the most complex or sensitive client situations, partners with executive leadership to shape how Aviation Portfolio serves its clients as the firm scales and drives client retention. Success looks like a high-performing team, durable client relationships, and consistently exceptional advocacy and service.

What you do

• Team Leadership: Develop, hire, and retain a team of Directors, Client Relationships. Set and maintain clear standards and hold the bar on service quality.
• Standards & Processes: Reinforce the playbooks, cadences, and quality controls that make exceptional client work repeatable.
• Escalation & Advocacy: Serve as a senior point of contact for high-stakes client matters and partner escalations that exceed an individual Director's scope.
• Executive Partnership: Report on client health, risks, and opportunities to executive leadership, and translate firm strategy into how the team operates day to day.
• Talent & Capacity Planning: Forecast staffing against a growing book, balance portfolio loads across the team, and plan for headcount as the firm scales.

What you bring

• Proven people leadership first and foremost: 3 years hiring, developing, and leading client-facing teams, built on 8 years in private aviation, wealth management, luxury hospitality, or a comparable client-advisory environment. Strong preference for private aviation background.
• A genuine passion for managing people, and a track record of building, developing, coaching, and retaining high-performing teams in a client-first culture.
• Strong commercial judgment, with real comfort owning retention, growth, and the numbers behind them.
• Excellent communication skills, including the ability to simplify complex concepts for clients and executives alike.
• Direct experience operating in a remote, high-trust, and fast-paced environment.
• Salesforce or comparable CRM proficiency.

How we work

• Know the Game: You're genuinely curious about the particulars of private aviation. You want to know contracts, vendors, partners, and matters impacting our clients inside and out.
• Tell the Truth: You write and speak with confidence and precision. When the answer is hard, you give it anyway.
• Make the Call: You take ownership and bias toward action. If a partner deserves an immediate update, you'd prefer to pick up the phone rather than send an email.
• Earn the Business: You think in long-term relationships, not single transactions, and you understand that client business must be earned every day, not just granted at signing.

Why Aviation Portfolio?

We are the largest strategic advisory practice in private aviation. We've advised on over $5 billion in private aviation transactions and support more than 30,000 client flights annually, putting that depth of data and experience to work for every client we serve. This role is technical, the autonomy is real, and the work matters. We save clients meaningful money and meaningful aggravation, and we're held to a high standard because of it. No commissions, no quotas, no games. If you want to lead a world-class team while owning the client relationships that define our firm, this is the seat for you.

Salary and Benefits

We offer a competitive salary based on experience and geographic location. This role is eligible for a performance bonus. Benefits include 401(k) matching with automatic vesting, medical and dental insurance, and paid time off.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit for extended periods, communicate verbally and in writing, and use office equipment such as a computer, keyboard, and telephone. The employee may occasionally be required to lift and/or move up to 15 pounds. Specific vision abilities required by this job include close vision for working on a computer and reading documents. The employee must also be able to maintain focus and concentration in a home or office environment with minimal interruptions.

Other Duties as Assigned Disclaimer

The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice.

Non-Discrimination Policy

This company is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

In accordance with the Immigration Reform and Control Act, all potential employees are required to provide proof and/or be verified of U.S. Citizenship or authorization to work in the United States.