Healthcare Scheduler Hybrid Northern Colorado

Department Name

WR Admin-Region-Clinic

Work Shift

Day

Job Category

Marketing and Communications

The future is full of possibilities. At Banner Health, we're excited about what the future holds for health care. That's why we're changing the industry to make the experience the best it can be. If you're ready to change lives, we want to hear from you.

Great options and opportunities. We're certified as a Great Place To Work® and are looking for professionals to help us make Banner Health the best place to work and receive care. Apply today!

We currently have a full-time position available working Hybrid/Remote in Northern Colorado! In this role, you will be responsible for managing a high call volume, scheduling appointments, verifying/updating insurance, and confirming/updating patient demographics. The preferred candidate for this position will have a passion for customer service with a strong attention to detail and have prior healthcare experience. This position will support all Primary Care clinics in Northern Colorado.

*Must be located in Northern Colorado to support on-site requirements, when needed.

Location

• Will primarily work remote, but may have some on-site requirements. Must have reliable internet (NO WIFI, Ethernet Connection only) and a quiet work area/home office.

Shift

• Monday - Friday, varying hours between 7am - 5pm and some Saturdays, 8am - 12pm*

Position Summary

This position is responsible for scheduling across the system for physicians, medical facilities and medical practices by coordinating all aspects of scheduling including, but not limiting to, facility resources, physicians, authorizations, insurance verification, benefits and setting payment expectations to ensure an exceptional customer experience at each point of service.

Core Functions

1. Schedules medical appointments through coordination of patients, providers, facility resources, ancillary staff, records, referrals, authorizations and payers.
2. Effectively schedules appointments, tests and/or procedures leveraging various electronic medical record / scheduling software systems.
3. Obtains patient demographics, insurance information and necessary documents required to secure authorizations, referrals, or other data.
4. Provides patients with information, pre and post-test instruction, provides location of appointment and directions.
5. Effectively communicates and builds impactful relationships through written, digital and verbal channels.
6. Solicits, labels, stores and manages scanned documents and orders received from physician offices.
7. Where applicable, collects pre-payments and verifies insurance coverage.
8. Services inbound and outbound customer and staff communications for all facilities in the states in which they operate.

Minimum Qualifications

• High school diploma/GED or equivalent working knowledge.
• Requires 1 or more years of customer service or related experience in a healthcare setting (medical office/clinic, hospital, lab, medical transcription, medical assistant, or receptionist).
• Demonstrated ability to provide essential customer service in a high-paced inbound contact center environment.
• Ability to use technology tools to research and obtain accurate information.
• Excellent interpersonal and communication skills.
• Accurate and efficient keyboarding skills and ability to work with common office software.

Preferred Qualifications

• Experience in an in-bound call center or scheduler in a practice management environment.
• Knowledge of payor contract terms and processes.
• Familiarity with medical terminology.

Estimated Pay Range

$19.06 - $28.60 / hour

Actual pay determined at offer will be based on years of relevant work experience, education, certifications, skills, and geographic location.

Anticipated Closing Window

2026-10-08

EEO Statement

EEO/Disabled/Veterans

Our organization supports a drug-free work environment.