Research Program Manager

Program Manager -- Research Operations

Location: Remote (Preferred: San Francisco, CA -- 1 day/week onsite optional) Date: ASAP (Target date, subject to change) Expected Duration: 12 Months Potential Extension/Conversion: High potential for extension or FTE conversion Job Type: FULL TIME (>=40 HRS WEEKLY) Pay Range: $62 /hr on w2

Position Overview

The Research & Insights Operations & Program Management team at Salesforce is seeking a Program Manager -- Research Operations to support and scale research across multiple product areas and global teams.

In this role, you will partner closely with researchers to develop and execute participant recruitment strategies, manage research operations, and ensure high-quality research execution that informs product development and customer experience.

You will work in a fast-paced, collaborative environment, balancing multiple priorities while maintaining strong organization and communication.

Key Responsibilities

• Develop and execute participant recruitment strategies across multiple research initiatives
• Build, manage, and maintain participant panels (B2B preferred)
• Source, schedule, and coordinate research participants
• Partner with cross-functional teams (Legal, Privacy, Security, Procurement, Finance, IT)
• Support researchers with operational and recruitment solutions
• Manage vendors, tools, incentives, and participant sourcing
• Create documentation, templates, and communication plans
• Ensure compliance with research safety, privacy, and data protocols
• Manage multiple programs aligned with business goals

Required Skills

• Participant recruitment in Research Operations
• Panel building and maintenance
• Stakeholder management
• Change management
• Strong communication skills

Preferred Skills

• Experience with research tools (UserTesting, Qualtrics, or similar)
• Data analysis (nice to have)

Qualifications

• Bachelor's degree or equivalent experience
• 7 years in Research/UX Operations or related roles
• Experience managing multiple projects and participant panels
• Strong project management and organizational skills
• Proficiency with project management tools and Google Workspace
• Experience working with distributed teams

Additional Details

• Fully remote role (U.S.)
• San Francisco candidates preferred (optional 1 day/week onsite)
• PST or MT time zone preferred
• Interview process includes 3 rounds live assignment portfolio presentation
• Immediate hiring (May start)
• Potential for extension or full-time conversion

Benefits:

We offer a comprehensive benefits package that includes medical, dental, and vision insurance to support employees' health and well-being. In addition, employees have paid holidays, paid time off (if eligible) and access to a 401(k)-retirement plan.

About BC*forward:

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.

BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.

This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.