Business Analyst

Business Analyst

The Enterprise Quality team at BlueCross BlueShield of Tennessee (BCBST) is seeking a technically proficient Business Analyst with a strong foundation in data reporting, systems configuration, process improvement, and compliance.

This role is critical to supporting gap identification and gap‑closure initiatives through the timely delivery of accurate, high‑quality data. The analyst is responsible for pulling, validating, and preparing complex data files and orders for multiple external vendors, with deliverables that are time‑sensitive and directly impact compliance, quality performance, and operational outcomes. In addition to vendor data support, this role produces and maintains key operational and performance reports, delivering actionable analytics that inform leadership decisions and drive continuous improvement.

Success in this role requires:

• Experience developing, validating, and maintaining reports and dashboards using Tableau, with a strong understanding of data visualization best practices
• Working knowledge of SQL for querying, validating, and analyzing large datasets to support reporting and operational insights
• Highly proficient in Microsoft Excel, including advanced formulas, pivot tables, data validation, and efficient data manipulation techniques
• Demonstrated experience translating business requirements into actionable reporting and insights for operational and leadership audiences

Note:

• This is a fully remote role, but travel to our Chattanooga, TN headquarters for final interviews may be required.
• Although we are based in Chattanooga, TN, this is a fully remote role.
• Sponsorship is not available for this position.
• At BCBST, we foster a culture where innovation is encouraged, including the responsible use of AI-enabled tools to support everyday work. As roles become more advanced, employees are expected to leverage AI, guided by established workflows, templates, and policies, to improve how we serve our members.

Job Responsibilities

• Design, development, assessment, and implementation of organizational management projects, policies, and/or procedures.
• Identifying business process improvement projects for internal business groups, and making recommendations to management on efficiencies.
• Conducting cost/benefit evaluations on various external and internal resources.
• Analyzing business requirements and production specifications to improve the effectiveness of the organization's management operations.

Job Qualifications

Education

• Bachelor's Degree or equivalent work experience required. Equivalent experience is defined as 4 years of professional work experience in a corporate environment

Experience

• 3 years - Technical or operational experience required

Skills/Certifications

• Database reporting skills utilizing Access, Cognos and data warehouse
• Ability to work independently with minimal supervision or function in a team environment sharing responsibility, roles and accountability.
• Analytical and decision-making abilities.
• Proficient in Microsoft Office (Outlook, Word, Excel, Access and PowerPoint)
• Must be a team player, be organized and have the ability to handle multiple projects
• Excellent oral and written communication skills
• Strong interpersonal and organizational skills

N/a

Number of Openings Available: 1 Worker Type: Employee Company: BCBST BlueCross BlueShield of Tennessee, Inc.

Applying for this job indicates your acknowledgement and understanding of the following statements: BCBST will recruit, hire, train and promote individuals in all job classifications without regard to race, religion, color, age, sex, national origin, citizenship, veteran status, sexual orientation, physical or mental disability, gender identity, or any other characteristic protected by applicable law.

Further information regarding BCBST's EEO Policies/Notices may be found by reviewing the following page:

BCBST's EEO Policies/Notices

BlueCross BlueShield of Tennessee is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at BlueCross BlueShield of Tennessee via-email, the Internet or any other method without a valid, written Direct Placement Agreement in place for this position from BlueCross BlueShield of Tennessee HR/Talent Acquisition will not be considered. No fee will be paid in the event the applicant is hired by BlueCross BlueShield of Tennessee as a result of the referral or through other means.