Correspondent (BlueCare)

Job Summary

BlueCare Plus is seeking a remote Correspondent to join our team. This role focuses on preparing and responding to member and provider correspondence regarding insurance products, claims, accounts, and services.

Key Responsibilities

• Clearly explain policies, laws, and regulations in written communications.
• Modify correspondence templates as needed.
• Process incoming and outgoing letters and emails.
• Collaborate with internal teams to gather necessary information.
• Provide backup support to the Customer Service team by answering calls when required.
• Assist other roles as needed.
• Work overtime as required based on business needs.

Qualifications

Education

• High School Diploma or equivalent

Experience

• 1 year of applicable system experience (e.g., Facets)
• 1 year of customer service and/or claims experience

Skills & Certifications

• Proficient in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint)
• Proficient oral and written communication skills
• Proficient interpersonal and organizational skills
• Exceptional time management skills
• Independent, sound decision-making, and problem-solving skills
• Current employees must meet minimum performance expectations.

Preferred Qualifications

• BlueCare experience
• Customer Service Representative experience with correspondent back-up training

Additional Information

• Number of Openings: 1
• Worker Type: Employee
• Company: VSHP Volunteer State Health Plan, Inc
• Location: Remote (US, excluding CA, MA, NH, NJ, NY)

About BlueCross BlueShield of Tennessee

BlueCross BlueShield of Tennessee has been dedicated to the health and well-being of Tennesseans since 1945. We foster a culture that empowers employees to thrive, encouraging innovation and collaboration. We are a remote-first organization that values teamwork, accountability, and the responsible use of technology, including AI tools.

Equal Employment Opportunity

BlueCross BlueShield of Tennessee is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, citizenship, pregnancy, veteran status, sexual orientation, physical or mental disability, gender identity, or any other characteristic protected by applicable law.

Please note: BlueCross BlueShield of Tennessee does not accept unsolicited assistance from search firms for this employment opportunity.