Provider Information Specialist

Provider Information Specialist

Join Our Team as a Provider Information Specialist with Provider Operation Process Support!

Are you passionate about ensuring accuracy and efficiency in healthcare operations? BlueCross BlueShield of Tennessee's Provider Operation Process Support team is looking for a detail-oriented Information Specialist to join our mission of improving healthcare access and affordability.

In this role, you will:

• Monitor and manage the Intake email bucket, ensuring timely review and appropriate action on incoming requests.
• Distribute incoming documents to the correct functional area, verifying attachments are complete and accurate.
• Attach and index documents in BPM to support provider applications and related workflows.
• Respond to email inquiries professionally and promptly, communicating effectively with both internal business partners and external stakeholders.

Preferred Qualifications:

• Strong multitasking abilities and proficiency in using multiple applications.
• Excellent communication skills for interacting with providers and internal teams.
• Back office or auditing experience.
• Experience reviewing Document Control Number/Electronic Claim Transaction Number

If you are a strategic thinker with exceptional analytical skills, we want to hear from you. Help us shape the future of healthcare by enrolling providers to work with BCBST, making a meaningful difference in the lives of our members.

Job Responsibilities

• Administers, updates and maintains provider accounts and files.
• Additional responsibilities include; handling of both individual and departmental route groups (Workflow & Inventory Tracking) as well as system testing.
• Keying of accurate information into information systems in a timely manner.
• Participates as team player and advises management of issues adversely impacting the accurate loading and maintenance of provider information

Job Qualifications

Education

• High School Diploma or equivalent

Experience

• 2 years - Experience in a provider-focused position; to include provider relations, support, operations or related experience, or experience with the military, or coursework towards a related degree.

Skills/Certifications

• Proficient in Microsoft Office (Outlook, Word, Excel and PowerPoint)
• Excellent oral and written communication skills
• Excellent interpersonal and team building skills

Number of Openings Available 1

Worker Type: Employee

Company: BCBST BlueCross BlueShield of Tennessee, Inc.

Applying for this job indicates your acknowledgement and understanding of the following statements:

BCBST will recruit, hire, train and promote individuals in all job classifications without regard to race, religion, color, age, sex, national origin,citizenship, pregnancy, veteran status, sexual orientation, physical or mental disability, gender identity, or any other characteristic protected by applicable law.

Further information regarding BCBST's EEO Policies/Notices may be found by reviewing the following page:

BCBST's EEO Policies/Notices (https://www.bcbst.com/docs/equal-employment-opportunity.pdf)

BlueCross BlueShield of Tennessee is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at BlueCross BlueShield of Tennessee via-email, the Internet or any other method without a valid, written Direct Placement Agreement in place for this position from BlueCross BlueShield of Tennessee HR/Talent Acquisition will not be considered. No fee will be paid in the event the applicant is hired by BlueCross BlueShield of Tennessee as a result of the referral or through other means.

As Tennessee's largest health benefit plan company, we've been helping Tennesseans find their own unique paths to good health since 1945. More than that, we're your neighbors and friends -- fellow Tennesseans with deep roots of caring tradition, a focused approach to physical, financial and community good health for today, and a bright outlook for an even healthier tomorrow.

At BCBST, we empower our employees to thrive both independently and collaboratively, creating a collective impact on the lives of our members. We seek talented individuals who excel in a team environment, share responsibility, and embrace accountability.

We're also seeking candidates who are proficient in the Microsoft Office suite, including Microsoft Teams, organized, and capable of managing multiple assignments or projects simultaneously. Additional, strong interpersonal abilities along with strong oral and written communication skills are important across all roles at BCBST.

We foster a culture where innovation is encouraged. That includes using AI enabled tools responsibly to support everyday work --- guided by proven workflows, templates, and policies. As roles become more advanced, we expect employees to leverage AI more broadly to transform how we serve members.

BCBST is a remote-first organization with many employees working primarily from their homes. Each position within the company is classified as either fully remote, partially remote, or office based.

BCBST hires employees for remote positions from across the U.S. with the exception of the following states: California, Massachusetts, New Hampshire, New Jersey, and New York. Applicants living in these states may move to an approved state prior to starting a position with BCBST at their own expense.If the position requires the individual to reside in Chattanooga, TN, they may be eligible for relocation assistance.